Yarm Medical Practice: NHS GP appointments, SystmConnect, hours, prescriptions and patient help
Yarm Medical Practice is an NHS GP surgery at 1 Worsall Road, Yarm, TS15 9DD. This practical guide explains appointments, SystmConnect, urgent versus routine help, opening hours, Tuesday staff-training closure, prescriptions, SystmOnline, Airmid, NHS App, test results, sick notes, home visits, registration, catchment, Pharmacy First, evening and weekend appointments, CQC rating and what to do when the surgery is closed.
Use this number for: urgent same-day questions, appointment help, SystmConnect support, home-visit requests, prescription queries, test-result questions, registration support, access needs, interpreter help, or if online services are difficult.
Yarm Medical Practice
1 Worsall Road
Yarm
North Yorkshire
TS15 9DD
Use the full Worsall Road address for maps, taxis, appointment letters, carers and family members helping you travel.
Open directionsGoogle and Bing search-intent map for Yarm Medical Practice
Patients searching for this surgery use different words depending on the problem. Important intent includes “Yarm Medical Practice appointments”, “Yarm Medical Practice SystmConnect”, “Yarm Medical Practice prescriptions”, “phone number”, “opening times”, “test results”, “sick note”, “new patient registration”, “SystmOnline login”, “Airmid”, “NHS App”, “home visits”, “Pharmacy First”, “evening and weekend appointments”, “CQC rating” and “Yarm Medical Centre”. Each intent is answered below with a practical route, not just a keyword mention.
| Search phrase | What the user usually needs | Best action |
|---|---|---|
| Yarm Medical Practice appointments | How to request routine help, what to do if urgent, and whether a pharmacy or other clinician is better. | Use appointments section |
| SystmConnect | How the online request service works, whether login is needed, and what response time to expect. | Use SystmConnect section |
| Repeat prescriptions | How to order medication online, by phone, by medication request form or in writing. | Use prescriptions section |
| SystmOnline / Airmid / NHS App | Login access for records, prescriptions, appointment tasks and repeat medication. | Use login section |
| Test results | How long blood, urine, imaging and cervical screening results take, and who to chase. | Use results section |
| Sick note | First sick note, repeat sick note, backdating, private letters and non-NHS fees. | Use fit-note section |
| New patient registration | Catchment area, online form, questionnaire, new baby and temporary patient rules. | Use registration section |
| Yarm Medical Centre | Older or alternate naming for the same NHS organisation code/address. | Use map/address section |
Unique patient decision hub: choose the right Yarm route in 60 seconds
This is the practical tool patients can reuse every time they need the surgery. Pick your situation, then follow the safest route before calling, completing SystmConnect or travelling to Worsall Road.
I need urgent help today
If symptoms are life-threatening, call 999. If urgent but not life-threatening and the surgery is closed, use NHS 111. During core hours, call the practice for urgent same-day triage rather than submitting an urgent SystmConnect form.
I need a routine appointment
Submit a non-urgent medical request through SystmConnect. The practice triages the request and contacts you with the most suitable appointment or next step.
I need repeat medicine
Use SystmOnline, NHS App, SystmConnect medication request, phone, or a written request if online ordering is difficult.
I need test results
Check SystmOnline or NHS App after clinician review. If you cannot access online results, phone after 2pm Monday to Friday.
I need a sick note
First sick notes usually need a telephone appointment. Repeat sick notes can be requested through SystmConnect, phone or reception.
I need a home visit
Call the practice and select option 1 as early as possible. The doctor will usually phone before a home visit is confirmed.
Yarm Medical Practice opening hours and 6pm to 6:30pm access
The official contact page lists Yarm Medical Practice as open around 8am to 6pm on weekdays, with Tuesday staff-training closure from 12pm to 1pm. It also explains how to get help between 6pm and 6:30pm Monday to Friday.
| Access type | Official listed access | Patient tip |
|---|---|---|
| Monday to Friday surgery | Generally 8am to 6pm | Use SystmConnect for non-urgent requests and phone for urgent same-day problems. |
| Tuesday staff training | Closed 12pm to 1pm | Use NHS 111 or 999 as appropriate if it cannot wait. |
| 6pm to 6:30pm | Woodbridge Practice, 01642 057024, or SystmConnect for non-urgent requests | Do not travel without checking the official instructions. |
| SystmConnect | Weekdays excluding bank holidays, listed as available to 6:30pm for online non-urgent requests | Urgent problems should not be submitted through SystmConnect. |
| Weekend routine access | Enhanced access appointments may be available through local hubs | Pre-book through the practice during opening hours. |
How to request an appointment at Yarm Medical Practice
The official appointments page explains different routes for urgent appointments, routine non-urgent appointments, home visits, enhanced access and pharmacy help. Appointments usually last 10 minutes, and if you have more than one issue, you should say so when booking so the practice can plan properly.
Call 999 for major accident, severe breathlessness, severe bleeding, loss of consciousness or severe chest pain.
The official page says urgent queries should not be submitted through SystmConnect. Call 01642 745800 so you can be added to the telephone triage list.
Submit a non-urgent medical request. The team will triage it and contact you with a suitable appointment or next step.
Appointments usually last 10 minutes. If you have more than one problem, tell the practice when booking.
The practice sends appointment confirmations, reminders and important information by text unless you ask reception not to.
You may be better helped by a nurse, clinical pharmacist, First Contact Practitioner, mental health practitioner, social prescriber or Pharmacy First service.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Yarm Medical Practice. I need help because [one clear sentence]. This is [urgent today / routine / prescription / home visit / test result]. What is the safest next step?
Before you submit SystmConnect or call: practical checklist
A clear request helps the reception and clinical team route your issue safely. This is especially useful for older patients, carers, parents, people taking several medicines and anyone who gets nervous explaining symptoms.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / nurse / pharmacist / prescription / test / referral].
SystmConnect at Yarm Medical Practice: what it is and when to use it
SystmConnect is the practice’s secure online request route for non-urgent medical and administrative support. The official SystmConnect information says you do not need an account, you do not need to download an app, and it can be used on a computer, smartphone or tablet. Logging in with SystmOnline or NHS App details is optional and can make the process quicker.
No account needed
You can submit a request without registering. Logging in is optional, but may save time.
Medical requests
Non-urgent medical condition requests are intended for routine issues, not emergencies.
Admin requests
Administrative requests may be available 24/7, but completion may take 3–5 working days depending on the request.
Urgent problems
The official guidance says urgent issues should not be submitted through SystmConnect. Phone the practice, use NHS 111 or call 999 based on severity.
| Request type | Good for | Not good for |
|---|---|---|
| Non-urgent medical request | Routine symptoms, ongoing problems, follow-up questions, review needs. | Chest pain, severe breathlessness, collapse, severe bleeding or urgent same-day danger signs. |
| Medication request | Medication queries, repeat issues, some prescription questions. | Emergency medicine supply when you have already run out and need immediate help. |
| Admin request | Letters, forms, details updates, general admin. | Medical emergencies or urgent clinical deterioration. |
| Photo upload | May help with visible skin issues if you log in and the form allows attachment. | Rashes with severe illness, breathing difficulty, swelling of lips/tongue or serious allergic reaction. |
SystmOnline, Airmid and NHS App login
The official online-services page says registered patients can use online services to book or cancel appointments, order repeat prescriptions and access their medical record online. Yarm Medical Practice lists SystmOnline, Airmid and the NHS App/NHS website as digital routes.
SystmOnline
Use SystmOnline for repeat prescriptions, appointment actions and record access where enabled. Contact the practice if registration is needed.
Airmid app
Airmid is the SystmOnline app route. It may help patients use the same online services on a smartphone.
NHS App
The NHS App can help with GP record access, repeat prescriptions, appointment tasks and urgent-help guidance where connected.
Login safety
Do not share NHS login passwords, SystmOnline passwords, security codes or medical details with unofficial websites, callers or messages.
Helpful NHS App video for prescriptions and online access
This NHS App video is useful if you want to understand how digital NHS access can help with prescriptions, records and services. Always follow Yarm Medical Practice’s own instructions for SystmConnect, SystmOnline, Airmid and prescriptions.
Yarm Medical Practice repeat prescriptions and medication requests
The official prescriptions page lists several routes for prescription support: call the practice, submit an online request using SystmConnect and choose “Medication Request”, or complete a written request at the practice if you cannot order online. It also notes that requests from other services, such as hospital discharge requests, need appropriate documentation before the practice can prescribe.
SystmOnline or NHS App
Use online services where possible. This is often clearer than a phone request and helps reduce delays.
SystmConnect medication request
Open SystmConnect, choose “Medication Request” and complete the relevant form.
Phone the practice
The prescription page lists calling the practice on 01642 745800 as one route for prescription queries.
Written request
If you cannot order online, attend the practice and speak to reception about completing a written request.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Hospital changed medication | The practice may need discharge documentation or clinic information before prescribing. | Contact early and provide the hospital letter or discharge paperwork if available. |
| Medicine not showing online | It may not be on repeat, may need review, or may be an acute medicine. | Use SystmConnect medication request or contact the practice with medicine name, dose and reason. |
| Pharmacy says no prescription | The request may still be processing, sent elsewhere or awaiting review. | Check your online account, nominated pharmacy and practice route. |
| Urgent medicine supply | Routine systems may not be fast enough. | Ask a pharmacist, NHS 111 or the practice if open and clinically appropriate. |
| Going away | Extra supply may need explanation. | Request early and clearly state travel dates. |
Pharmacy First, nominated pharmacy and minor illness help
The official appointments page explains Pharmacy First, including conditions pharmacists can help with without a GP appointment. Pharmacists can also help with common minor ailments, medication advice and repeat prescription support.
| Condition or need | Pharmacy First / pharmacy route | Patient note |
|---|---|---|
| Ear infection | Acute otitis media pathway for ages 1 to 17 | Pharmacist may assess and treat or refer if needed. |
| Impetigo or infected insect bites | Available from age 1 year and over | Ask pharmacy for advice before GP where suitable. |
| Shingles | Available for adults 18 years and over | Early advice matters because treatment timing can be important. |
| Sinusitis or sore throat | Sinusitis from age 12; sore throat from age 5 | Pharmacy can advise on symptoms and treatment options. |
| Uncomplicated UTI | Women aged 16 to 64 | Use urgent help if fever, back pain, pregnancy, male UTI symptoms or severe illness. |
| General medicine advice | Side effects, over-the-counter medicines, repeat collection questions | Pharmacists are trained medicine experts. |
Test results, blood tests, urine tests, scans and hospital results
The official test-results page gives practical timeframes. Blood tests are often ready in about 5 working days, urine tests within around 7 working days, X-ray/MRI/CT reports can take a few weeks, and cervical screening results are usually posted to your home within 6–8 weeks. Results are usually available through online services once a clinician has reviewed them.
If a hospital consultant, MSK service or out-of-hours team arranged the test, the result may not automatically go to the GP surgery.
Blood tests, urine tests, scans and screening all have different result times.
Results are normally available online once reviewed by a clinician.
The official page says to call the practice after 2pm Monday to Friday if you cannot see results online.
James Cook University Hospital switchboard is 01642 850850. North Tees Hospital switchboard is 01642 617617.
Sick notes, fit notes and private letters
The official letters and sick notes page says a first sick note will usually need a telephone appointment. Repeat sick notes can be requested through SystmConnect, by calling the practice or by speaking to reception in person. Sick notes can be backdated but not pre-dated.
First sick note
Usually needs a telephone appointment. Call 01642 745800 to arrange the right route.
Repeat sick note
Submit through SystmConnect, call the practice or ask reception in person.
Backdated, not pre-dated
The official page says sick notes can be backdated but cannot be pre-dated.
Private letters
Private letters are non-NHS work and may be charged. The fee must be paid before the letter is started.
Home visits: when to request and what happens next
The official appointments page says home visits should be requested by calling the practice on 01642 745800 and selecting option 1. Try to request as early as possible. The doctor will telephone the patient before the home visit is guaranteed, and home visits are only appropriate for patients who cannot attend the surgery in person.
| Situation | Likely route | Important note |
|---|---|---|
| Housebound and unwell | Call early and select option 1 | The doctor normally phones before a visit is confirmed. |
| Can attend surgery with help | Usually attend the practice | Most patients receive better assessment at the surgery. |
| Emergency symptoms | Call 999 | Do not wait for a GP home visit. |
| Out-of-area registration | Home visits may be arranged by NHS services local to your home address | The official new-patient page explains this for out-of-area patients. |
Register with Yarm Medical Practice as a new patient
The official new-patient page says Yarm Medical Practice is welcoming new patients and provides an online registration form. You should check the practice boundary first because applications may be rejected if the address is outside the boundary. After the registration form, an electronic patient questionnaire must be completed before registration is processed.
Use the official catchment postcode search before starting registration.
The official page lists Yarm, Eaglescliffe, Egglescliffe, Worsall, Kirklevington, Aislaby, Picton, Hilton, Crathorne, High Leven, Maltby, and parts of Ingleby Barwick: Roundhill, Beckfields and Sober Hall only.
Use the official practice route rather than old directory pages.
The official page says registration will not be processed until this questionnaire is completed.
New patients are offered a health check so the team can check tests and repeat medicines, but records can still take time to transfer.
Evening and weekend appointments through enhanced access
The official evening and weekend page says pre-booked appointments are available seven days a week through Hartlepool & Stockton Health on behalf of local network practices. These appointments may be at a local hub rather than at Yarm Medical Practice.
| Enhanced access | Listed availability | Patient note |
|---|---|---|
| Monday to Friday | 18:30 to 21:00 | Pre-book through the practice during opening hours. |
| Saturday and Sunday | 09:00 to 17:00 | May not be at Yarm Medical Practice itself. |
| Possible sites | Eaglescliffe, Woodbridge or Tennant Street Medical Practices | Check your confirmation before travelling. |
| Emergency care | Not for emergencies | Use 999 for life-threatening symptoms. |
Who should you see? GP, nurse, pharmacist, FCP or other team member
The official appointments page explains that Yarm Medical Practice works with a wider primary care team. This matters because the right person may not always be a GP. Choosing the right clinician can make care faster and safer.
Reviews, CQC rating, Patient Participation Group and feedback
CQC’s current view of Yarm Medical Practice is Good. CQC lists Safe, Effective, Caring and Responsive as Good, and Well-led as Outstanding. CQC also noted mixed patient experience around access by website, phone or NHS App, while feedback also described staff as kind, friendly and understanding. This means patients should read reviews as patterns, not rely on one single star rating.
CQC inspected quality
CQC’s current view is Good, with Well-led rated Outstanding.
Read reviews fairly
Look for recent repeated themes about access, phone lines, online forms, staff communication and prescriptions.
Patient Participation Group
CQC notes an active PPG representing patient views and service improvement.
You and Your General Practice
The national YYGP guide explains what patients can expect from their GP surgery and how to raise concerns.
Feedback, complaints and raising concerns safely
The official “You and Your General Practice” page says patients or representatives can provide feedback or raise concerns about their GP practice, and that patients can ask to speak to the practice manager or leave feedback with the ICB if preferred. Use the right route and keep urgent medical symptoms separate from feedback.
Do not use a feedback route for chest pain, severe breathlessness, collapse, severe bleeding or urgent deterioration.
Include dates, times, names if known, what happened, what concern exists and what outcome you want.
You can ask to speak to the practice manager if you want to raise a concern.
Medical information is private, and the practice may need written authority before discussing another patient’s care.
Yarm Medical Practice map, directions and address check
Address: Yarm Medical Practice, 1 Worsall Road, Yarm, North Yorkshire, TS15 9DD. Use the map for planning only. Confirm appointment time, opening hours and access needs before leaving home.
Before travelling
Check appointment time, clinician type, opening hours, Tuesday closure, access needs and whether you need to bring medication, forms, samples or letters.
If you are late
Call reception as soon as possible. Some nurse, HCA, blood test or time-limited appointments may not be able to run late safely.
Between 6pm and 6:30pm
The official contact page points to Woodbridge Practice, 01642 057024, or SystmConnect for non-urgent online requests.
If someone else is driving
Send the full address and postcode: 1 Worsall Road, Yarm, TS15 9DD.
What to do when Yarm Medical Practice is closed
When the surgery is closed and you need urgent healthcare advice, use NHS 111 online or call 111. For life-threatening emergencies, call 999 or go to the nearest A&E. For non-urgent requests, use SystmConnect when available or wait for the practice to respond during working hours.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Severe chest pain, stroke signs, severe breathlessness, severe bleeding, collapse, loss of consciousness. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help and cannot wait for the practice to reopen. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, UTI symptoms where suitable, aches, pains and medicine advice. |
| Mental health crisis | NHS 111, local crisis route, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated as seriously as physical emergencies. |
| Non-urgent request | SystmConnect or practice route when open | Routine admin, planned reviews, non-urgent forms, non-urgent medication questions. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, Yarm Medical Practice official website, contact and opening-hours page, appointments guidance, SystmConnect guidance, online services, prescriptions, NHS App page, test-results guidance, letters and sick notes, new-patient registration page, evening and weekend appointments, First Contact Practitioner information, You and Your General Practice page and CQC.
Official links: NHS.uk profile · Official practice website · Contact and opening hours · Appointments · SystmConnect · Online services · Prescriptions · NHS App · Test results · Letters and sick notes · New patient registration · Evening/weekend appointments · First Contact Practitioner · CQC · NHS 111
Why this page is built this way: real users search appointments, SystmConnect, phone number, opening times, repeat prescriptions, SystmOnline, Airmid, NHS App, test results, sick notes, home visits, registration, Pharmacy First, evening appointments, CQC and Yarm Medical Centre. This guide answers those intents in practical sections while still linking to official sources for final confirmation.