Selsdon Medical Practice: NHS GP appointments, hours, online forms, prescriptions and patient help
Selsdon Medical Practice is commonly searched by patients looking for The Selsdon Park Medical Practice, an NHS GP surgery at 97 Addington Road, Selsdon, South Croydon, CR2 8LG. This practical guide explains appointment requests, the new online triage form, opening hours, phone access, NHS App, repeat prescriptions, test results, fit notes, home visits, registration, doctors, parking, disabled access, complaints, reviews, CQC rating and what to do when the surgery is closed.
Use this number for: appointment-form help, urgent same-day questions, repeat prescription queries, home-visit requests, registration support, test-result questions, access needs, chaperone questions, complaints route questions, or if you cannot use the online form.
The Selsdon Park Medical Practice
97 Addington Road
Selsdon
South Croydon
CR2 8LG
Use the full Addington Road address for Google Maps, taxis, appointment letters, parking planning and family members helping you travel.
Open directionsSearch-intent guide for Selsdon Medical Practice
Patients often search “Selsdon Medical Practice appointments”, “Selsdon Park Medical Practice phone number”, “repeat prescriptions”, “NHS App”, “Patient Access”, “doctors”, “test results”, “sick note”, “home visit”, “parking”, “reviews”, “CQC rating”, “Accurx form”, “Safe Surgery”, “Veteran Friendly Practice” and “Selsdon doctors surgery”. Each search has a different need, so this article answers the practical problem behind the phrase.
| Patient search | What the user really needs | Practical answer in this guide |
|---|---|---|
| Selsdon Medical Practice appointments | How to request a GP appointment under the new total-triage system. | Appointment route and phone script |
| Accurx form / online form | Where to send medical queries and what happens after submission. | Online triage explanation |
| Repeat prescriptions | How to order medicine, how long it takes and what not to do. | Prescription rules and troubleshooting |
| NHS App / Patient Access | Digital route for prescriptions, records, appointments and symptom help. | NHS App and online service guidance |
| Doctors | Names of GPs and how preferred clinician requests should be handled. | Doctors and continuity tips |
| Test results | How to access results while protecting confidentiality. | Results section |
| Sick note / fit note | Whether self-certification is enough, when GP certificate is needed and costs for private certificates. | Fit note rules |
| Parking / disabled access | Where to park and what access support is available. | Access section |
| Reviews / CQC | Whether the practice is officially rated and how to read feedback fairly. | Reviews and CQC section |
Unique patient decision hub: choose the right Selsdon route in 60 seconds
This section is designed as a reusable patient tool. Start with your situation, then follow the safest route before calling, submitting a form, or travelling to Addington Road.
I need help today
If symptoms are dangerous, call 999. If it is urgent but not life-threatening and the practice is closed, use NHS 111. During opening hours, send the online request or call if you cannot use it.
I need a doctor appointment
The official site says to send medical queries and doctor appointment requests through the online form. Reception can help if you do not have a smartphone.
I need repeat medicine
Order via the online prescription route or NHS App. The practice says prescriptions take 3 working days and should not be requested by phone or email.
I need a fit note
For less than 7 days, use self-certification. After more than 7 days, request a sick note through the official route. Extensions can be requested via NHS App or Patient Access.
I need a home visit
Ask before 10:00am where possible and explain why the patient is genuinely too ill to come to the surgery. Use 999 for emergencies.
I need results
Use NHS App where available. Results are confidential and should only be given to the patient or parent/guardian of a minor.
Selsdon Park Medical Practice opening hours and extended access
The official opening-hours page says the surgery doors open at 08:00 and close at 18:30, Monday to Friday. It also explains that morning and afternoon clinical sessions can start at different times depending on the clinician type. News updates mention extended opening on Monday, Tuesday and Wednesday evenings until 20:00, with some early morning sessions from 07:30 to 08:00 Monday to Friday.
| Access type | Listed information | Patient tip |
|---|---|---|
| Main doors | Monday to Friday, 08:00 to 18:30 | Check bank holiday notices before travelling. |
| Doctor morning surgery | Typically starts around 09:00 to 12:00 | Do not assume doctor appointments start exactly when doors open. |
| Paramedic practitioners | Start from 08:00 most days except Tuesday, according to the official opening-hours page. | Reception may route suitable urgent problems to paramedic practitioners. |
| Blood tests | From 08:00 on some days and from 07:30 on Wednesday, Thursday and Friday according to the official opening-hours page. | Attend only when booked or instructed. |
| Extended evening access | Practice news says Monday, Tuesday and Wednesday evenings until 20:00. | These may be bookable sessions, not walk-in hours. |
| Out of hours | NHS 111 | Use 111 for urgent non-life-threatening help when closed. |
How to request an appointment at Selsdon Park Medical Practice
The official appointment page says the practice moved to a new triage appointment system from 22 July 2025. Medical queries and doctor appointment requests should be sent through the website or NHS App online forms. The practice says all requests are assessed in the same way, regardless of whether you submitted the form yourself or reception helped you complete it.
Use 999 for life-threatening symptoms such as chest pain, stroke signs, severe breathing trouble, collapse or heavy bleeding.
Send medical queries and doctor appointment requests through the website or NHS App online forms.
Write the main symptom, when it started, whether it is getting worse, medicines, allergies, and what you are worried about.
If an appointment is needed, the practice says patients may be contacted by phone or sent an SMS text message with a self-book link.
If you do not have a smartphone, reception can guide you through the questions and help complete the form.
If you cannot attend an appointment, let the surgery know as early as possible so another patient can use the slot.
Hello, my name is [name]. My date of birth is [date of birth]. I am a patient at Selsdon Park Medical Practice. I need help because [one clear sentence]. I cannot use the online form / I need advice today / I have not received my SMS booking link. What is the safest next step?
Accurx online form and total triage: what patients need to know
Under total triage, the request is assessed before the appointment type is chosen. This is not just an admin form. It helps the practice decide who should help you: GP, paramedic practitioner, nurse, pharmacist, healthcare assistant, local GP hub, self-care, NHS 111, or another service.
Use for medical queries
Use it for new symptoms, worsening symptoms, ongoing problems, medication queries and doctor appointment requests.
Use for reception enquiries
The homepage asks patients to complete an online form for reception enquiries as well as doctor appointment requests.
Same assessment route
The practice says all requests are assessed in the same way regardless of how you contacted the surgery.
Watch for SMS self-book links
If an appointment is needed, you may be sent a self-book link by text. Make sure your mobile number is correct.
Helpful video: new GP appointment triage system
The practice’s new appointment system page links to a YouTube video about the service. Watch it if you want to understand why the surgery asks for online request forms before choosing the appointment type.
Before you submit a form or call: practical checklist
A clear request helps the clinical team prioritise safely. This is especially useful for older patients, carers, parents, people taking several medicines, and anyone who gets nervous explaining symptoms.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / paramedic practitioner / nurse / pharmacist / test / referral].
Selsdon Park Medical Practice doctors and clinical team
The official team page lists the practice doctors and staff. Doctor lists can change because of leave, rota changes, recruitment and training, so use the official team page for live details before relying on a preferred clinician.
| Doctor / clinician type | Official page lists | Patient note |
|---|---|---|
| Partners | Dr Alex Trompetas, Dr Neil Kelvin, Dr Deborah Berry, Dr Mary Onianwa, Dr Nishal Velani | Preferred doctor requests may depend on clinical need and availability. |
| Salaried / associate GPs | Dr Jon Maries, Dr Saba Usmani, Dr Alexandra Coull, Dr Ramyya Sivanathan, Dr Courtenay Brown, Dr Omo Etomi, Dr Zahra Rahim, Dr Leena Patel | Check the official team page for the latest list. |
| Paramedic practitioners | Morning access starts earlier on some days according to opening-hours guidance. | Suitable urgent problems may be routed to paramedic practitioners. |
| Nurse and PCN team | The site has nurse, practice and PCN team sections. | Not every issue needs a GP. Good triage can save time. |
Selsdon Park Medical Practice repeat prescriptions
The official prescription page says prescription requests are not accepted over the telephone or by email. Patients can order repeat prescriptions through the Accurx patient-initiated route or the NHS App. The official page says prescriptions take 3 working days to process.
NHS App
Use the NHS App to order repeat prescriptions, view your GP medical record securely and manage NHS services where enabled.
Online form
Use the official Accurx request route linked by the practice for repeat prescription requests.
Allow 3 working days
The practice says prescriptions take 3 working days to process. Pharmacy stock and bank holidays may add extra time.
No phone or email requests
The official page says the practice does not accept prescription requests over the telephone or via email.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Medicine running out | You may not have allowed enough processing time. | Order early and tell the pharmacy or practice clearly if essential medicine is nearly finished. |
| Medicine not on repeat | It may be acute, overdue for review, changed by hospital, or not safe to issue automatically. | Use the medication query route and include medicine name, dose and reason. |
| Pharmacy says nothing is ready | The request may still be processing, sent elsewhere, or awaiting review. | Check NHS App, nominated pharmacy and practice request route. |
| Need a medication review | The practice says some people should review medicines at least every year. | Prepare a list of medicines, side effects, concerns and questions. |
| Over-the-counter medicine | The practice says some items available from pharmacies and supermarkets are no longer routinely prescribed. | Ask a pharmacist for advice first. |
Electronic Prescription Service, pharmacy choice and minor illness help
The official Electronic Prescription Service page says EPS lets your GP send prescriptions electronically to the place you choose to get medicines or appliances from. It also says EPS4 is activated, meaning prescriptions go to a nominated pharmacy of your choice.
| Need | Best route | Why it helps |
|---|---|---|
| Nominated pharmacy | Choose the pharmacy where you want prescriptions sent. | You usually do not need to collect a paper prescription from the surgery. |
| Pharmacy collection service | Ask your local pharmacist if they offer repeat prescription collection. | Can reduce unnecessary trips to the practice. |
| Minor illness | Ask a pharmacist for coughs, colds, mild hay fever, rashes, aches and pains where suitable. | May be faster than a GP appointment for common minor problems. |
| Pharmacy opening hours | Use NHS Find a Pharmacy. | Pharmacy hours are separate from surgery hours. |
Test results, blood tests and confidentiality
The official tests and results page says patient records are confidential and laboratory or x-ray results will be given only to the patient or to parents of minors. It also says patients can access results through the NHS App.
GP-ordered tests and hospital-ordered tests usually have different follow-up routes.
The practice encourages NHS App use for results and medical records.
Results are normally given only to the patient or parent/guardian of a minor.
If symptoms get worse while waiting for results, submit a medical request or use urgent help based on severity.
If a hospital specialist ordered the test, contact the hospital clinic if results have not been shared with the GP.
Sick notes, fit notes and work certificates
The official fit-note page explains that for sickness of seven days or less, employees usually self-certify. If you are off sick for more than seven days, your employer will normally ask for a medical certificate from your GP. It also says fit certificates can be backdated, so emergency appointments should not be used just to renew a certificate.
Seven days or less
Use self-certification. If the employer asks for a GP certificate for seven days or less, this may be a private certificate.
More than seven days
Use the official form route if you need a fit note after more than seven days off sick.
If the doctor already knows
If you have already been seen for the problem or the practice has hospital information, a doctor may be able to review the request without another appointment.
If no clinician has seen you
The practice says you cannot get a certificate without an appointment if there is no medical information about the illness.
Home visits: when to request one and when not to wait
The official home-visit page says to ask for a home visit only when the patient is genuinely too ill to come to the surgery, and to try to give notice before 10:00am. Reception will ask for the patient’s name, address, age, telephone number and reason for the visit so doctors can prioritise.
| Situation | Likely route | Important note |
|---|---|---|
| Genuinely too ill to come in | Request before 10:00am where possible | Give full patient details and the reason for the visit. |
| Would be harmed by travelling | Ask for clinical triage | Explain why the patient cannot safely attend. |
| Transport difficulty only | Usually attend surgery or arrange transport | A home visit uses the time of several surgery appointments. |
| Emergency symptoms | Call 999 | The official page warns visiting doctors can be delayed by local traffic. |
Register with Selsdon Park Medical Practice as a new patient
NHS.uk lists the surgery as currently accepting new patients. The official homepage also has a “Register with us” route and says the practice is a Safe Surgery, welcoming everyone in the community. Always use the official registration page or NHS profile for the latest live status.
Use the official registration route and any catchment-area check provided by the practice.
Do not give personal documents to random directory websites.
Medical records and repeat authorisations can take time to settle after registration.
Mention interpreter, mobility, carer, veteran support, learning disability or communication needs.
The practice says it is proud to be a Safe Surgery for everyone in the community.
NHS App, online services and practical patient tools
The practice’s NHS App page says patients can use the NHS App to check symptoms, find urgent help, book and manage appointments, order repeat prescriptions, view GP medical records securely, register as an organ donor and choose how NHS data is used.
Parking, disabled access, mobility scooters and visiting the surgery
The official access page says there is a ramp at the main entrance, disabled-access toilet adaptations, and main consulting rooms and the treatment room are on the ground floor. It also says there is a supermarket car park opposite the surgery, disabled bays are located in Byron Road adjacent to the practice, and parking is not available on the front forecourt.
Step-free entrance support
The official page says there is a ramp at the main entrance for easier access.
Disabled toilet access
The patient toilet has disabled access and adaptations.
Parking
Use the supermarket car park opposite where suitable. Disabled bays are in Byron Road adjacent to the practice.
Mobility scooters
The practice asks patients not to bring mobility scooters into reception because the area can get crowded; ask for wheelchair support if needed.
Reviews, CQC rating, Friends and Family Test and patient feedback
CQC lists Selsdon Park Medical Practice as Overall Good, with the latest inspection summary updated on 3 January 2024. The practice website also publishes Friends and Family Test results and feedback routes. Use reviews carefully: one angry or positive comment is less useful than recent patterns across CQC, FFT, NHS feedback and patient survey results.
CQC inspected quality
CQC rates the practice Overall Good. Official ratings are more formal than ordinary review stars.
Friends and Family Test
The practice invites patients to answer whether they would recommend the GP surgery to family and friends.
Patient Group
The website has a patient group section for patients who want to understand or support practice improvement.
Read reviews fairly
Check dates, repeated themes and whether comments refer to the current online triage system.
Complaints, feedback and how to raise a concern
The official complaints page says patients should contact the surgery in the first instance. Complaints are handled by the Practice Manager and Partners. The page says you can telephone the surgery, write to the surgery, or email selsdonpark.medicalpractice@nhs.net with “complaint” in the subject line. It also says written complaints are acknowledged within 3 working days and the practice aims to respond within 25 working days.
Include dates, times, names or roles if known, what happened, what harm or concern exists, and what outcome you want.
The official page asks patients to complain to the surgery in the first instance.
If emailing, put “complaint” in the subject line so it is routed correctly.
The practice may need written authority before discussing another patient’s record or complaint.
Selsdon Park Medical Practice map, directions and photos
Address: The Selsdon Park Medical Practice, 97 Addington Road, Selsdon, South Croydon, CR2 8LG. Use the map for planning only. Confirm your appointment time, opening hours and access needs before leaving home.
Before travelling
Check appointment time, clinician type, whether you need to bring a sample, letter, medicine list, ID, hearing aids or access support.
If you are late
Call reception as soon as possible. Some nurse, blood test or time-limited appointments may not be able to run late safely.
If using disabled parking
Display both the Blue Badge and Blue Badge clock as the official access page warns.
If someone else is driving
Send them the full address and postcode: 97 Addington Road, Selsdon, South Croydon, CR2 8LG.
What to do when Selsdon Park Medical Practice is closed
The practice lists out-of-hours help as NHS 111. Use NHS 111 online or call 111 for urgent medical problems that are not life-threatening. Use 999 for emergency symptoms. For non-urgent requests, use the official online route when available and wait for the surgery to respond during opening hours.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, mild hay fever, sore throat, minor rash, aches and pains, medicine side effects. |
| Mental health crisis | NHS 111, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated as seriously as physical emergencies. |
| Non-urgent request | Use official online route when available and wait for the practice | Routine admin, planned reviews, non-urgent forms and non-urgent medication questions. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, The Selsdon Park Medical Practice official website, opening-hours page, appointment and new triage pages, Accurx patient portal, repeat prescription page, NHS App page, doctors/team page, test-results page, home-visit page, fit-note page, access page, complaints page, Friends and Family Test page and CQC.
Official links: NHS.uk profile · Official practice website · Opening hours · Appointments · Online request form · Repeat prescriptions · NHS App · Doctors · Test results · Home visits · Fit notes · Access · Complaints · CQC · NHS 111
Why this page is built this way: real users search phone, opening hours, appointments, Accurx form, NHS App, Patient Access, doctors, prescriptions, pharmacy, test results, sick notes, home visits, registration, parking, reviews and CQC. This guide answers those intents in one place while still sending users to official sources for final confirmation.