Townhill Medical Practice: NHS GP appointments, hours, Rapid Health, prescriptions and patient help
Townhill Medical Practice is an NHS GP surgery at Guards Avenue, Caterham, Surrey CR3 5XL, now shown under Modality East Surrey Medical Practice. This practical guide explains how to request appointments, use the online form, check opening hours, order repeat prescriptions, register as a patient, request test results, ask for a fit note, arrange home-visit help, understand disabled access, read CQC history, and choose NHS 111, pharmacy or 999 when the surgery is closed.
Use this number for: appointment-form help, urgent same-day questions, routine appointment support, home-visit requests, interpreter needs, nurse appointment routing, test-result questions after 2pm, access needs, registration questions, or if the online form is difficult.
Townhill Medical Practice
Guards Avenue
Caterham
Surrey
CR3 5XL
Use the full Guards Avenue address for maps, taxis, appointment letters, parking planning and family members helping you travel.
Open directionsGoogle and Bing search-intent map for Townhill Medical Practice
People searching for Townhill Medical Practice usually need more than the address. Common search intent includes “Townhill Medical Practice appointments”, “Townhill Medical Practice opening times”, “Townhill Medical Practice phone number”, “Townhill Medical Practice prescriptions”, “Townhill Medical Practice NHS App”, “Townhill Medical Practice Rapid Health”, “Townhill Medical Practice test results”, “Townhill Medical Practice new patients”, “Townhill Medical Practice CQC”, “Townhill Medical Practice parking”, “Townhill Medical Practice Guards Avenue”, and “Caterham GP surgery”.
| Search phrase | What the user usually needs | Best action |
|---|---|---|
| Townhill Medical Practice appointments | Same-day urgent request, routine request, nurse appointment or home visit. | Use appointments section |
| Rapid Health / online form | Online medical request, admin query, self-help or appointment booking. | Use online form section |
| Opening times | Weekday hours, weekend closure, when to use NHS 111. | Use hours section |
| Repeat prescriptions | NHS App, online form, Voice Connect, medication review, pharmacy nomination. | Use prescriptions section |
| Register new patient | Boundary check, online registration, NHS number, medication planning. | Use registration section |
| Test results | When to call, online result access, privacy rules. | Use test results section |
| CQC / reviews | Current Modality profile and archived Townhill inspection history. | Use CQC section |
| Parking / access | Disabled toilet, step-free access, wheelchair access and parking. | Use access section |
Unique patient decision hub: choose the right route in 60 seconds
This reusable tool helps patients choose GP, online form, pharmacy, NHS 111 or 999 before wasting time on the wrong route.
I need help today
If symptoms are severe, call 999. If urgent but not life-threatening and the surgery is closed, use NHS 111. If the surgery is open, use the Rapid Health online form for same-day urgent requests, or call if you cannot use it.
I need a routine appointment
Use the online form for appointments within the next 7 days or more. Give one clear problem, your best callback number and any access needs.
I need a nurse appointment
Rapid Health may not be used for nurse appointments such as blood tests, cervical screening, vaccinations and injections. Use the contact route and choose Questions & Admin where appropriate.
I need repeat medicine
Use NHS App, the online form, or Voice Connect if registered. The official prescription page says repeat prescriptions cannot be ordered by phone for safety reasons.
I need test results
Use the online form or call after 2pm. The practice says it can usually only give results directly to the patient unless permission or support needs apply.
I need a home visit
Phone before 11am if you cannot leave home and need an appointment. Call 999 if symptoms are life-threatening.
Townhill Medical Practice opening hours
The official surgery details page lists normal opening times as Monday to Friday from 8:00am to 6:30pm, with Saturday and Sunday closed. Always check the official website before travelling because staff training, bank holidays and service changes can affect access.
| Day | Official listed opening | Patient tip |
|---|---|---|
| Monday | 8:00am to 6:30pm | Use the online form early for same-day urgent help. |
| Tuesday | 8:00am to 6:30pm | Good day for routine admin, prescriptions and follow-up requests. |
| Wednesday | 8:00am to 6:30pm | Keep your phone nearby after submitting an online form. |
| Thursday | 8:00am to 6:30pm | Order medicine early if you need it before the weekend. |
| Friday | 8:00am to 6:30pm | Do not leave urgent medicine or admin questions until late afternoon. |
| Saturday | Closed | Use NHS 111 if urgent and not life-threatening. |
| Sunday | Closed | Use NHS 111 or 999 depending on severity. |
How to request an appointment at Townhill Medical Practice
The official appointments page says patients can request an appointment using an online form, by phoning the surgery, or in person. For some problems, a pharmacy or local service may be faster than a GP appointment.
Use 999 for emergency symptoms such as chest pain, severe breathing difficulty, collapse, severe bleeding, severe allergy, serious burns or fits that are not stopping.
The official page says same-working-day urgent appointment requests should be completed through the online form. Outside working hours and bank holidays, contact NHS 111.
The official page says appointments within the next 7 days or more can be requested through the online form.
If you cannot use the online form, call the surgery and reception can go through the form with you.
The official page says Rapid Health is not used for some requests such as nurse appointments, medication reviews, home visits, interpreter appointments and follow-ups.
The official page says to cancel as soon as possible so the appointment can help another patient.
Hello, my name is [name]. My date of birth is [date of birth]. I am registered at Townhill Medical Practice. I need help because [one clear sentence]. I cannot use the online form / I need advice today / I need a nurse appointment / I need a home visit. What is the safest next step?
Rapid Health online form: what it can and cannot do
The Rapid Health online form lets registered patients ask for help for one medical need at a time, send an adult medical request, child request, questions and admin request, or use self-help information. The official appointments page says all patients using the form need an email address linked to their medical records.
Adult medical request
Use for one medical problem at a time. The form may let you book an appointment or tell you what happens next.
Child request
The practice news says online appointment booking is available for children under 16, with parent/carer email use depending on the child’s age.
Questions and admin
Use this for paperwork, letters, referrals, admin questions, and requests that are not urgent medical emergencies.
When not to use it
Do not use the online form for 999 emergencies, severe breathing difficulty, collapse, safeguarding danger, or urgent situations that need immediate help.
Before you submit a form or call: practical checklist
This checklist helps the GP team understand the request quickly. It is especially useful for older patients, carers, parents, people with several medicines, and anyone who gets nervous explaining symptoms.
I have had [symptom] for [time]. It is [getting worse / not improving / affecting sleep / affecting work]. I have tried [medicine or self-care]. I take [regular medicines]. I am worried because [reason]. I would like advice on whether I need [GP / nurse / pharmacy / prescription / test / referral].
NHS App, online services and patient login
The official Townhill surgery details page links to online contact and the NHS App. The Modality East Surrey homepage also lists appointments, repeat prescriptions, test results, registration and fit notes as popular services.
NHS App
Use NHS login securely for NHS services where enabled, including repeat prescriptions, GP record access and appointment-related features.
Repeat prescriptions
The official prescription page says repeat prescriptions can be ordered through the NHS App, online form, or Voice Connect if registered.
Login safety
Do not share your NHS login, password, PIN, or verification code with unofficial websites or callers.
Cannot access online services?
Call the surgery and ask what route is safest for your request. Do not delay urgent care because of a login issue.
Helpful NHS App video for prescriptions and online access
This NHS App video is useful if you want to understand how NHS digital services can help with prescriptions and GP record access. Always follow Townhill Medical Practice’s own Rapid Health and prescription instructions.
Townhill Medical Practice repeat prescriptions
The official prescription page says repeat prescriptions cannot be ordered by phone, to protect patient safety. It also says paper repeat prescription requests are no longer accepted. Patients can order through the NHS App, an online form, or Voice Connect if registered with the practice.
NHS App or NHS account
Use NHS App or NHS account login details to request repeat medication where enabled.
Online form
The official page says you need to provide medication name and dosage when using the repeat prescription form.
Voice Connect
Voice Connect requires registration with the practice, date of birth, registered phone number and a 6-digit PIN. The official page lists 01342 843822 for this service.
Nominated pharmacy
When ordering online, you can have your prescription sent electronically to a pharmacy of your choice.
| Prescription issue | What it usually means | Practical next step |
|---|---|---|
| Medicine not showing online | It may be acute, not on repeat, too early, or due for review. | Use the online form or contact the surgery with medicine name, dose and reason. |
| Pharmacy says no prescription | The request may not be issued, may be sent elsewhere, or may need clinical review. | Check NHS App, nominated pharmacy and official request route. |
| Side effects or medicine concern | You may need medication advice or review. | Ask a pharmacist for medicine advice or request a medication review if needed. |
| Old or unused medicines | These should not go in household bins or toilets. | Return unused medicines, including inhalers, to a local pharmacy. |
Pharmacy, prescriptions and minor illness help
For some minor illnesses, a pharmacist may be faster than a GP appointment. The official appointments page tells patients to check how pharmacies can help before requesting an appointment. The official prescription page also says local pharmacies can give advice about medicines, side effects and medicine questions.
| Need | Best route | Why it helps |
|---|---|---|
| Minor illness | Local pharmacy | May be faster for coughs, colds, sore throat, minor rash, aches, pains and medicine advice. |
| Nominated pharmacy | NHS App or pharmacy route | Helps electronic prescriptions go to the right place. |
| Medicine side effects | Pharmacy or medication review request | Pharmacists can explain common side effects and safe medicine use. |
| Pharmacy opening hours | NHS Find a Pharmacy | Pharmacy hours differ from surgery opening hours. |
Test results, blood tests, urine tests, x-rays and scans
The official test results page says patients can view recent results online or contact the surgery. It lists blood tests, urine tests, x-rays and ultrasounds as examples. It says online-form result queries receive a response within 5 working days, and phone result queries should be made after 2pm.
GP-ordered and hospital-ordered tests often have different follow-up routes.
If your NHS App or online record shows results, check there first.
The official page says the practice responds within 5 working days.
The official page asks patients to call about test results after 2pm.
The practice can usually only give test result information directly to the patient unless permission or support needs apply.
Sick notes, fit notes and work letters
The official fit note page explains that a fit note is a written statement from your doctor. If you are off work sick for 7 days or less, you usually do not need a fit note; self-certification is usually enough. If you are off for more than 7 days, your employer may ask for a fit note.
7 days or less
You usually do not need a GP fit note. Ask your employer about self-certification.
More than 7 days
Your employer may ask for a fit note from your doctor.
Hospital treatment
If you are getting hospital treatment, the official page says to ask the hospital doctor for one.
Appointment may be needed
The practice may ask you to make an appointment either in person or on the phone.
Home visits: when to request one
The official appointments page says if you cannot leave your home and need an appointment, you should phone the surgery before 11am. Home visits are not handled through Rapid Health.
| Situation | Likely route | Important note |
|---|---|---|
| Cannot leave home and need GP help | Phone before 11am | Explain why the patient cannot safely attend. |
| Need interpreter appointment | Contact surgery directly | Rapid Health is not used for interpreter appointments. |
| Transport problem only | Usually arrange transport or attend surgery | Transport difficulty alone is not usually a medical reason for home visit. |
| Emergency symptoms | Call 999 | Do not wait for a GP home visit. |
Register with Townhill Medical Practice as a new patient
NHS.uk currently says Townhill Medical Practice is accepting new patients. The official registration page says patients usually need to live within the practice boundary, should check eligibility before registering, and should make sure they have at least one month of medication because medical records can take around a month to transfer.
Use the official boundary checker before starting registration.
The registration form asks for your 10-digit NHS number. You can find it on prescriptions, appointment letters or the NHS number service.
The official page advises at least one month’s medication because records may take around a month to transfer.
The official page says the registration process takes around 15 minutes.
If staying in the area for less than 3 months, contact the surgery to ask whether temporary registration is possible.
Services patients often need at Townhill Medical Practice
Exact services can change by staffing, clinician availability and local NHS pathways. Use the appointment guidance to choose the right route before submitting a request.
Parking, disabled access, children and visiting the surgery
The official Townhill surgery details page lists disabled toilet, step-free access, wheelchair access, car parking, disabled parking and baby changing facility. Ask reception in advance if you need extra help, a carer to attend, or support with communication.
Parking
Car parking and disabled parking are listed. Allow extra time during busy clinic periods.
Disabled access
Disabled toilet, step-free access and wheelchair access are listed. Ask ahead if you need help on arrival.
Bringing children
Baby changing facility is listed. Bring the child’s red book or relevant health information if needed.
Interpreter or special needs
The appointments page says Rapid Health is not used for interpreter appointments, so contact the surgery directly.
Hello, I have an appointment or request with Townhill Medical Practice. I need help with [wheelchair access / interpreter / carer support / baby changing / hearing support]. Can this be added to my booking before I attend?
CQC rating, reviews and quality history
CQC has older Townhill Medical Practice profiles that are archived because the provider changed. The archived Townhill profile shows Overall Good from the 2017 inspection history. The active Modality East Surrey Medical Practice CQC profile also shows Overall Good, with ratings inherited from the previous provider. Because CQC records can change and archived records can confuse users, always check the official CQC profile before relying on ratings.
Use official CQC first
Third-party directories can copy old ratings. CQC is the best source for inspection status.
Be careful with old reviews
Reviews from before the Modality East Surrey structure or Rapid Health changes may not reflect current access.
Use feedback routes
If you had a patient experience, use the official feedback and complaints route.
Check recent patterns
Look for repeated recent themes, not just one very old review.
Feedback, compliments and complaints
The official feedback page says the practice welcomes both positive and negative feedback and uses it to improve services. It says the surgery feedback form can be anonymous, but if you want a response you should include your name and contact details. It says feedback responses are reviewed and replied to within 14 working days where a response is requested.
Include dates, times, names if known, what happened, what harm or concern exists, and what outcome you want.
NHS England guidance usually expects the GP practice to be the first point of contact for feedback or concerns.
The official page says patients may contact the local ICB or Healthwatch if they do not want to raise concerns directly with the practice.
The official page lists the Independent Health Complaints Advocacy Service via Healthwatch Surrey and SILC.
Townhill Medical Practice map, directions and nearby planning
Address: Townhill Medical Practice, Guards Avenue, Caterham, Surrey, CR3 5XL. Use the map for planning only. Confirm your appointment time, opening hours and access needs before leaving home.
Before travelling
Check appointment time, clinician type, opening hours, access needs and whether you need to bring medication, samples, letters or forms.
If you are late
Call reception as soon as possible. Some nurse, screening, vaccination or time-limited appointments may not be able to run late safely.
If someone else is driving
Send them the full address and postcode: Guards Avenue, Caterham, Surrey, CR3 5XL.
What to bring
Bring medicine list, glasses, hearing aids, appointment text, samples if requested, and any hospital letters or forms.
What to do when Townhill Medical Practice is closed
The official appointments page says if you need help outside normal opening hours, you can call NHS 111 or use self-help information. Use 999 for emergencies.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing difficulty, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need medical help today and cannot wait for the practice to reopen. |
| Minor illness or medicine advice | Local pharmacy | Coughs, colds, sore throat, minor rash, aches and pains, medicine side effects. |
| Mental health crisis | NHS 111, Samaritans 116 123, or 999 if immediate danger | Mental health emergencies should be treated as seriously as physical emergencies. |
| Non-urgent request | Use the official online route when available and wait for the practice | Routine admin, planned reviews, repeat medication and non-urgent forms. |
Official source check and reference notes
Official sources checked before writing: NHS.uk, official Modality East Surrey Medical Practice website, Townhill surgery details page, appointments guidance, Rapid Health online form, repeat prescription guidance, NHS App information, test-results page, registration page, fit-note page, feedback and complaints page, CQC archived Townhill profile, and CQC Modality East Surrey profile.
Official links: NHS.uk Townhill profile · Official Townhill surgery details · Appointments · Rapid Health online form · Repeat prescriptions · Test results · Register as a patient · Fit note · Feedback and complaints · CQC Modality East Surrey · Archived CQC Townhill history · NHS 111
Why this guide is built this way: real users search phone, hours, Rapid Health, appointments, new patients, prescriptions, NHS App, test results, fit notes, parking, access, reviews and CQC. This page answers those patient intents in one place while linking to official pages for final live confirmation.