Otford Medical Practice: NHS GP appointments, hours, registration and patient help
Need a GP request in Otford, a nurse appointment, a repeat prescription, or help using Anima? This guide explains the main Otford surgery, Kemsing branch, appointment route, opening hours, prescriptions, access, map and what to do when the surgery is closed.
Use this number for: general practice questions, access needs, opening time checks, and if online access is difficult.
Use this number for: appointment questions, nurse appointments and help when you cannot use the online request form.
Otford Medical Practice
Leonard Avenue
Otford, Sevenoaks
Kent TN14 5RB
Kemsing Village Surgery
West End, Kemsing
Kent TN15 6PU
Both sites use the same listed main phone and appointments number.
Get directionsOtford Medical Practice serves patients from the Otford area and also has a branch at Kemsing Village Surgery. Many patients now need to use an online medical request form for GP appointments, while nurse appointments and access support may still involve calling the appointments line.
This page is written as a plain-English directory guide. It is not the official NHS or practice website. It explains what to click, what to say, what to bring, how to order medicine safely, and when NHS 111 or 999 is safer than waiting for the surgery.
Otford Medical Practice opening hours
The official opening-hours page lists the main Otford surgery as open Monday to Friday from 8am to 6:30pm. The Kemsing branch is listed as open Monday to Friday from 8:30am to 6pm. Out-of-hours cover from 6:30pm to 8am is provided by NHS 111.
| Day | Main Otford surgery | Kemsing branch | Patient note |
|---|---|---|---|
| Monday | 8am to 6:30pm | 8:30am to 6pm | Use online request form or appointments line as directed. |
| Tuesday | 8am to 6:30pm | 8:30am to 6pm | Good day for routine requests and prescription follow-up. |
| Wednesday | 8am to 6:30pm | 8:30am to 6pm | Extended evening appointments may be offered 6:30pm to 8pm. |
| Thursday | 8am to 6:30pm | 8:30am to 6pm | Order prescriptions early if you need medicine before the weekend. |
| Friday | 8am to 6:30pm | 8:30am to 6pm | Prescription urgent query line has different Friday timing. |
| Saturday | Occasional rota clinics | Check first | Some Saturday appointments may be offered on a rota, usually by booking ahead. |
| Sunday | Closed | Closed | Use NHS 111 for urgent non-emergency help or 999 for emergencies. |
Which service should you use?
Before you contact the surgery, check the safest route. This helps you avoid using the wrong NHS service.
Call 999 now
Use 999 for chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, seizure, serious allergic reaction, or someone not responding.
Use NHS 111
Use NHS 111 when the surgery is closed, or when you need urgent help but it is not life-threatening. Call 111 or use NHS 111 online.
Contact the practice
Use Otford Medical Practice for ongoing symptoms, repeat medicine issues, sick notes, test result questions, long-term conditions, referrals and routine GP problems.
Ask a pharmacy
Use a pharmacy for medicine advice, minor illness, coughs, colds, sore throat, some Pharmacy First conditions and prescription collection questions.
How to book an Otford Medical Practice appointment
The practice appointment page says patients no longer need to telephone to book an appointment with a doctor or clinician. GP appointment requests are now made through the online medical request form for review by the GP triage team.
Use the online medical request form
Complete the online form with your medical or admin query. The practice says clinical queries are available from 8am to 4pm Monday to Friday, excluding bank holidays.
Important: if the practice reaches safe working capacity, clinical submissions may be switched off for that day.
Ask reception for help
If you do not have internet access or find online forms difficult, the practice says you can pop into the surgery and reception can submit a medical or admin query on your behalf.
Call if you cannot get in
If you cannot get to the surgery and cannot use the online form, the practice appointment page says to telephone 01959 523929.
Book nurse appointments
Nurse appointments for smears, dressings, diabetic checks, ECGs and similar procedures can be made by calling 01959 523929 or by using the online medical request form.
Hello, my name is [your name]. My date of birth is [your date of birth]. I am registered with Otford Medical Practice. I need help because [say the problem in one sentence]. I cannot use the online form. Can you tell me the safest next step?
If you are calling for a child, elderly parent, partner, carer, or someone who needs language support, say that clearly at the start.
Using Anima and online requests at Otford Medical Practice
The practice says Anima allows patients to submit a short medical request or an admin query for repeat prescriptions, fit notes or questions. Requests are available Monday to Friday, excluding bank holidays.
Use a medical request for symptoms or health problems. Use an admin request for forms, fit notes, prescription questions or general queries.
Say what is wrong, when it started, what has changed, what you have tried and what worries you most.
The practice may contact you with advice, a phone call, a face-to-face appointment, a nurse appointment, a prescription step, or another service.
Use 999 for life-threatening symptoms. Use NHS 111 if the surgery is closed and you need urgent advice.
How to register with Otford Medical Practice
NHS.uk currently shows Otford Medical Practice as accepting new patients. You should still check whether your home address is in the area the practice covers before registering.
Use NHS Find a GP or contact the surgery. Ask: “I live at this postcode. Can I register with Otford Medical Practice?”
Start from the NHS profile or the official practice website. Follow the form or instruction shown there.
You may need your name, date of birth, address, phone number, email, previous GP and NHS number if known.
ID and proof of address can help. NHS guidance says you should not be refused GP registration only because you do not have ID, proof of address, immigration status, or an NHS number.
If you take regular medication, tell the practice and pharmacy as soon as you register. This helps reduce the risk of running out while records transfer.
What to bring to your GP appointment
Bringing the right things can save another call or second visit. This is useful for new patients, carers, older patients and people taking several medicines.
Otford Medical Practice repeat prescriptions
The official prescription page says repeat prescription requests are not accepted by telephone to avoid errors. The practice asks patients to use Anima, Patient Access, the NHS App, or a written request where online access is not possible.
Anima admin form
Use an Anima admin form for prescription queries. This is the main online route highlighted by the practice.
NHS App
If you have NHS App access, you may be able to request repeat medicine and manage your nominated pharmacy.
Patient Access
If registered for Online Services, you can request repeat prescriptions via Patient Access.
Urgent prescription queries
The practice lists an urgent prescription line from 2pm to 4pm Monday to Thursday, and 9:30am to 11am on Friday. It is for urgent queries only.
Test results and hospital referral questions
If a doctor refers you to hospital or a specialist, the practice appointment page says you should normally receive confirmation of an appointment within four weeks of the referral. If you have not heard after four weeks, contact the surgery.
Ask when results are expected
Before leaving an appointment or test, ask when the result should be back and how you will hear.
Use your NHS record access
Some patients can view parts of their GP record online through NHS App or online services. Access depends on your account settings.
Referral waiting note
If you were referred to a specialist and have not heard within four weeks, contact the surgery so they can look into it.
Do not ignore symptoms
Do not assume “no news” always means everything is fine. If symptoms get worse, use the right urgent service.
Sick notes, fit notes and work letters
The practice online request information says admin queries can include fit notes. Use the online request route where possible, or ask reception if online access is difficult.
Ask whether they need self-certification or a GP fit note.
Use Anima/admin request for fit note questions, or call if you cannot access online services.
Say when you became unwell, whether you are still off work and whether you have already spoken to a doctor or nurse.
If you were treated in hospital, ask the hospital team whether they should provide a note or discharge letter.
Services patients often need
Exact services can change by staffing, appointment type, clinical need and local NHS pathways. The list below covers common GP surgery needs patients search for.
Parking, branch site and visiting the practice
Otford Medical Practice has a main surgery in Leonard Avenue and a branch surgery at Kemsing Village Surgery. Check which site your appointment is at before travelling.
Otford main surgery
Use Leonard Avenue, Otford, Sevenoaks, Kent, TN14 5RB for the main surgery. Check your appointment text or letter before leaving.
Kemsing branch
Kemsing Village Surgery is listed at West End, Kemsing, Kent, TN15 6PU. The same main and appointments numbers are listed by the practice.
Access needs
If you need step-free access, wheelchair support, hearing help, extra time or a carer with you, ask reception before your appointment.
Language support
If English is difficult, ask for interpreter help when you make the request or phone the surgery. Say the language you need.
Hello, I need help in [language]. Can you arrange an interpreter for my appointment or phone call?
Otford Medical Practice map and directions
Main address: Otford Medical Practice, Leonard Avenue, Otford, Sevenoaks, Kent, TN14 5RB. Use this map for planning only. Confirm your appointment site before leaving.
By car or taxi
Use postcode TN14 5RB for the Otford main surgery. For the Kemsing branch, use West End, Kemsing, TN15 6PU.
By train
Use live journey planning for Otford station and local walking routes. Allow extra time if you have mobility needs.
By bus
Use Traveline or Google Maps for live routes around Otford, Sevenoaks and Kemsing. Bus times can change.
Before leaving home
Take your phone, appointment details, medicine list, glasses or hearing aids, and any paperwork the surgery asked for.
What to do when Otford Medical Practice is closed
The practice says out-of-hours cover from 6:30pm to 8am is provided by NHS 111. Use the table below to choose the safest service.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need advice today and cannot wait for the GP to reopen. |
| Mental health crisis | Samaritans 116 123 or NHS 111 | You feel unsafe, overwhelmed, or need urgent mental health support. |
| Minor illness | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine advice and Pharmacy First queries. |
| Urgent prescription when closed | NHS 111 or pharmacy | If you are running out of important medicine, ask NHS 111 or a pharmacy what urgent route is available. |
Patient checklist before you call, submit or visit
Reception usually needs it to find your record.
Make sure the practice can contact you after an online request.
Start with the main issue. You can explain more later.
Use words like “getting worse”, “today”, “child”, “elderly”, or “medicine running out”.
This helps the doctor, nurse or pharmacist avoid mistakes.
Confirm whether your appointment is at Otford or Kemsing.
CQC rating and source note
CQC lists Otford Medical Practice as rated Good. CQC ratings can change after inspections or provider updates, so use the official CQC page for the latest rating before relying on it.
Official source check and reference notes
Publish-ready as of 6 June 2026: this guide was checked against NHS.uk, the official Otford Medical Practice website, CQC, Sevenoaks PCN and West Kent Primary Care listings. This independent guide may not update at the same time as NHS or practice systems.
Main reference sources used: NHS.uk was used for the official GP profile and accepting-new-patients status. The official practice website was used for address, phone numbers, opening hours, online request rules, appointment route, repeat prescription rules, Kemsing branch details and out-of-hours notes. CQC was used for rating and inspection status.
Official links: NHS.uk Otford Medical Practice profile · Official practice website · Official opening hours · Official appointments page · Official online contact page · Official repeat prescription page · CQC Otford Medical Practice listing · NHS 111 online · NHS App
Why this matters: GP opening hours, online request availability, safe working capacity, branch arrangements, prescription rules, extended access and CQC records can change. This page links users back to official sources so they can verify live details before calling, travelling or relying on the information.