Quayside Medical Practice: appointments, hours, registration and patient help
Trying to contact the surgery, order repeat medicine, register as a new patient, or check what to do when Quayside is closed? This guide gives the practical routes first: appointments, prescriptions, test results, sick notes, accessibility, map and urgent NHS help.
Use this number for: GP appointment questions, same-day help, registration support, test result questions, access needs, sick note queries, or if online forms are difficult.
Quayside Medical Practice
Chapel Street
Newhaven, East Sussex
BN9 9PW
Use the full address when planning travel. The name “Quayside” is used by more than one UK medical site.
Get directionsServing patients in Newhaven and nearby East Sussex communities, Quayside Medical Practice is often searched by people who need a GP appointment, repeat prescription, new patient registration, test result advice, or quick opening-hours check.
This page is written like a patient desk guide, not a formal leaflet. It explains what to do, what to say, what to bring, and when to use NHS 111 or 999 instead of waiting for a GP reply.
Is Quayside Medical Practice open today?
The official practice contact page lists Quayside Medical Practice as open Monday to Friday from 8:30am to 6:00pm. Saturday and Sunday are listed as closed. Always check the official practice website before travelling because bank holidays, staff training, public notices and local NHS updates can change access.
| Day | Listed opening time | Patient note |
|---|---|---|
| Monday | 8:30am to 6:00pm | Call early for same-day concerns. Use online routes for routine requests where available. |
| Tuesday | 8:30am to 6:00pm | Good for appointment, registration, test result and admin questions. |
| Wednesday | 8:30am to 6:00pm | Use the online route if your request is routine and not urgent. |
| Thursday | 8:30am to 6:00pm | Order medicine early if you need it before the weekend. |
| Friday | 8:30am to 6:00pm | Do not leave urgent admin, medicine or fit note questions until late afternoon. |
| Saturday | Closed | Use NHS 111 for urgent non-emergency help. |
| Sunday | Closed | Use 999 for emergencies, NHS 111 for urgent advice, or pharmacy for minor illness. |
Which service should you use?
This section helps you choose the right route before calling. It can save time and reduce stress, especially if you are unsure whether your problem is urgent.
Call 999 now
Use 999 for chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, seizure, serious allergic reaction, or someone not responding.
Use NHS 111
Use NHS 111 when you need urgent help and the GP is closed, or when you are not sure which NHS service is right. Call 111 or use 111 online.
Contact Quayside
Use the GP for ongoing symptoms, repeat medicine issues, sick notes, test result questions, referrals, long-term conditions and routine health problems.
Ask a pharmacy
Use a pharmacy for medicine advice, minor illness, coughs, colds, sore throat, some Pharmacy First conditions and prescription collection questions.
How to book a Quayside Medical Practice appointment
There are different ways to ask for help. Pick the route that matches your problem. If symptoms feel serious or are getting worse quickly, do not wait for a routine online reply.
Call the surgery
Call 01273 615 000. Say your name, date of birth, phone number and one short sentence about the problem. Reception may ask questions so they can direct you to the right person.
Good for: same-day concerns, worsening symptoms, children, older patients, access needs, or if online services are difficult.
Use Patient Access
The official prescriptions page links to Patient Access for online prescription requests. Some online GP services may also be available through the practice’s digital routes.
Tip: use official practice links only. Do not enter NHS login details on an unfamiliar website.
Use the NHS App
The NHS App can help with repeat prescriptions, some health record access, NHS messages and other NHS services where available. You must be registered with a GP surgery in England to use many features.
Ask reception in person
If phones or online forms are hard for you, reception can explain what route to use. Bring your appointment letter, medicine list, phone, glasses, hearing aids and a trusted person if needed.
Hello, my name is [your name]. My date of birth is [your date of birth]. I am registered with Quayside Medical Practice. I need help because [say the problem in one sentence]. Is there anything available today, this week, or as soon as possible?
You do not need to explain everything at once. Start with the main problem. Reception will ask more questions if needed.
Helpful NHS App video for GP services
This video is useful if you want to understand the NHS App for prescriptions, records and some GP services. Always follow Quayside Medical Practice’s own instructions for local appointment and prescription routes.
How to register with Quayside Medical Practice
NHS.uk currently shows Quayside Medical Practice as accepting new patients. This does not always mean every address can register, so check whether your home is in the area covered by the practice.
Use NHS Find a GP or contact the surgery. Ask: “I live at this postcode. Can I register with Quayside Medical Practice?”
Start from the NHS profile or the official practice website. If online registration is available, complete it carefully. If not, ask reception what to do.
You may need your name, date of birth, address, phone number, email, previous GP, NHS number if known and basic health information.
ID and proof of address can help. NHS guidance says you should not be refused GP registration only because you do not have ID, proof of address, immigration status, or an NHS number.
If you take regular medicine, tell the practice and your pharmacy when you register. This helps reduce the risk of running out while records transfer.
What to bring to your GP appointment
Bringing the right things can save another call or second visit. This is very helpful for new patients, carers, older patients and people taking several medicines.
Quayside Medical Practice repeat prescriptions
Do not wait until your last tablet. The official prescriptions page says repeat prescription requests cannot be accepted by telephone for medico-legal reasons, so use an approved non-phone route where possible.
Patient Access
Use the official Patient Access link from the Quayside prescriptions page to request repeat prescriptions online.
NHS App
The official practice page recommends the NHS App as another way to order repeat prescriptions and access useful NHS information.
Email prescription team
You can email sxicb-esx.quaysideprescriptions@nhs.net to request a repeat prescription.
Paper request box
If you prefer paper, post your request in the prescription box in the entrance foyer. The box is emptied regularly during the day.
Quayside Medical Practice test results and blood test questions
Many patients search for GP test results after a blood test, urine test, swab, X-ray, hospital letter or referral. The safest route is to follow the instruction given when your test was arranged.
Ask when results are expected
Before leaving your appointment, ask when the result should be back and how you will hear. Some results take longer than others.
Check the NHS App if available
Some patients can see parts of their GP record or test information through the NHS App. Availability depends on your account and practice settings.
Contact the surgery if worried
If symptoms are worse, or you have not heard when you expected to, contact the surgery and ask what the next step is.
Do not ignore symptoms
Do not assume “no news” always means everything is fine. If you feel worse, use the right urgent service.
Sick notes, fit notes and work letters
A fit note is the note many employers ask for when you are off work because of illness. You may not need a GP fit note for the first few days of sickness because self-certification may apply.
Ask whether they need a self-certification form or a GP fit note.
If you need a fit note, use the official online or contact route and explain the date your illness started.
Say when you became unwell, whether you are still off work and whether you have already spoken to a doctor or nurse.
If you were treated in hospital, ask the hospital team whether they should provide a note or discharge letter.
Services patients often need
Exact services can change by staffing, appointment type, clinical need and local NHS pathways. The list below covers common GP surgery needs patients search for.
Parking, access and visiting the surgery
The official practice contact page says there is limited parking in the practice’s shared car park. Patients and visitors are asked not to park in reserved bays or on hazard lines because emergency vehicles need clear access.
Practice parking
There is limited parking in the shared car park. If the car park is full, use nearby Pay & Display options rather than blocking access.
Nearby paid parking
The practice page mentions Pay & Display parking at West Quay car park and the NCP car park in Dacre Road.
Accessibility needs
If you use a wheelchair, have mobility needs, or need support entering the building, call before travelling so the practice can advise.
Language and hearing support
Ask for interpreter support when booking if English is difficult. Ask about BSL, hearing or other reasonable adjustments if needed.
Hello, I need help in [language]. Can you arrange an interpreter for my appointment or phone call?
Quayside Medical Practice map and directions
Address: Quayside Medical Practice, Chapel Street, Newhaven, East Sussex, BN9 9PW. Use the map for planning only. Confirm your appointment time before leaving.
By car or taxi
Use postcode BN9 9PW. If someone is dropping you off, ask them to use “Quayside Medical Practice, Chapel Street, Newhaven”.
By train
Newhaven Town railway station is the key local rail station. Check walking routes and allow extra time if you have mobility needs.
By bus
Use Traveline or Google Maps for live bus routes to Newhaven town centre or Chapel Street. Bus times can change.
Before leaving home
Take your phone, appointment details, medicine list, glasses or hearing aids and any paperwork the surgery asked for.
What to do when Quayside Medical Practice is closed
The official contact page says that if you have an urgent medical problem that cannot wait until the surgery is open, you can phone the surgery number and your call will be diverted automatically to the out-of-hours service. For emergencies, call 999.
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need advice today and cannot wait for the GP to reopen. |
| Practice closed but urgent GP help needed | Call 01273 615 000 | The official page says the call will be diverted automatically to the out-of-hours service. |
| Mental health crisis | Samaritans 116 123 or NHS 111 | You feel unsafe, overwhelmed, or need urgent mental health support. |
| Minor illness | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine advice and Pharmacy First queries. |
| Urgent dental problem | Emergency Dental Service | The practice’s bank holiday notice refers urgent dental problems to the Emergency Dental Service on 01273 486444. |
Patient checklist before you call or visit
Reception usually needs it to find your record.
Make sure the practice can call you back.
Start with the main issue. You can explain more later.
Use words like “getting worse”, “today”, “child”, “elderly”, or “medicine running out”.
This helps the GP or nurse avoid mistakes.
Use Chapel Street, Newhaven, East Sussex, BN9 9PW.
CQC rating and official quality note
CQC lists Quayside Medical Practice at Chapel Street, Newhaven as Outstanding overall. The latest inspection shown on CQC was published in 2016, and CQC also notes a later information review in 2023. Always use the live CQC page for the latest inspection status before quoting a rating elsewhere.
Official source check and reference notes
Publish-ready as of 31 May 2026: address, phone number, opening times, prescription routes, CQC status and new-patient status were checked against official NHS, practice and CQC sources. This independent guide may not update at the same time as NHS systems.
Main reference sources used: NHS.uk was used for the official GP profile, address and new-patient status. The official Quayside Medical Practice website was used for phone, address, opening times, parking/access notes and out-of-hours wording. The official prescriptions page was used for repeat prescription routes and processing-time guidance. CQC was checked for the official inspection rating and provider record.
Official links: NHS.uk Quayside Medical Practice profile · Official contact and opening times · Official prescriptions page · CQC Quayside Medical Practice record · NHS 111 online · NHS App
Why this matters: GP opening times, online forms, registration status, prescription routes, access facilities and CQC records can change. This page links users back to official sources so they can verify live details before calling, travelling or relying on the information.