Borough Green Medical Practice: NHS GP Surgery Green appointments, hours and patient help
Need to use online triage, book an urgent same-day call, register as a new patient, order repeat medicine, find the surgery on Quarry Hill Road, or check what to do during training closures? This guide gives the practical next step first.
Use this number for: urgent same-day medical concerns, help with online triage, appointment questions, home visit requests, registration help, test result questions, prescription problems, access needs, or if online forms are difficult.
Borough Green Medical Practice
Quarry Hill Road
Borough Green
Sevenoaks, Kent
TN15 8RQ
Use Quarry Hill Road, Borough Green, TN15 8RQ when planning travel. Check your appointment time before leaving home.
Get directionsBorough Green Medical Practice serves patients in and around Borough Green and the wider Sevenoaks area. Many local users are not looking for a long medical article; they want to know whether to phone, submit an Accurx request, use NHS 111, order medication, register, or travel to the surgery.
This page is written in plain British English for normal patients, carers, older people, parents, new residents, shift workers and anyone who feels unsure about contacting a GP surgery. It explains what to do next, what to say, what to bring and when to use urgent NHS routes instead.
Borough Green Medical Practice opening hours and training closures
The practice contact page lists Borough Green Medical Practice at Quarry Hill Road with phone 01732 883161 and standard daytime access. The official opening-hours page also lists enhanced-access information and planned half-day training closures. Always check the official opening-hours page before travelling because bank holidays, protected learning time and local NHS updates can change access.
| Access type | What the official site says | Patient note |
|---|---|---|
| Standard weekday access | The practice contact page displays daytime opening information and the surgery phone number. | Use the official contact or opening-hours page for the latest daily opening status before travelling. |
| Online triage | Medical/clinical non-urgent forms can be submitted between 8am and 6:30pm Monday to Friday, excluding bank holidays, unless capacity is reached. | Do not use online triage for acute medical conditions needing same-day response. |
| Admin requests | Administrative online forms are available 7 days a week, but out-of-hours forms are reviewed on the next working day. | Suitable for non-urgent admin such as fit notes, general questions or repeat prescription requests. |
| Enhanced access | The official site explains evening and weekend enhanced access may be offered locally. | Ask reception if extended-hours or hub appointments are available and suitable. |
| Training closures | The practice lists 2026 half-day training closure dates from 13:00. | Use NHS 111 for urgent medical attention when the surgery is closed. Call 999 in an emergency. |
Which service should you use?
This quick guide helps you choose the right route before contacting the surgery. It can save time and reduce stress.
Call 999 now
Use 999 for chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, serious allergic reaction, seizure, or someone not responding.
Use NHS 111
Use NHS 111 when the practice is closed, when the problem cannot wait, or when you are not sure which urgent NHS service is right. Use NHS 111 online or call 111.
Use Borough Green Medical Practice
Use the GP for ongoing symptoms, urgent same-day concerns during opening hours, repeat medicine issues, fit notes, test results, referrals, long-term conditions and routine health problems.
Ask a pharmacy
Use a local pharmacy for medicine advice, minor illness, Pharmacy First conditions, prescription collection questions and advice about over-the-counter medicines.
How to book a Borough Green Medical Practice appointment
The official appointments page says the practice uses Accurx Patient Triage for non-urgent medical advice and administrative requests. For acute medical conditions that need a same-day response, the practice asks patients to call and speak to reception.
Urgent same-day concern
Call 01732 883161 and explain clearly that the problem is urgent today. The official appointments page says urgent on-the-day telephone slots are available, but asks patients not to take an urgent slot unless it is something they would otherwise need A&E or NHS 111 for.
Online triage for non-urgent issues
Use the Accurx online triage route for non-urgent medical advice, repeat prescription requests, fit notes and general administrative questions. The triage team reviews the request and contacts you with the outcome.
If you cannot use the internet
The official appointments page says patients who do not have internet access or have difficulty with IT can call or pop into the surgery and reception will help with the enquiry.
Home visit request
If possible, the official appointments page asks patients to telephone reception between 08:00 and 10:00 for a home visit. Home visits are only for patients who are housebound because of illness or disability.
Hello, my name is [your name]. My date of birth is [your date of birth]. I am registered with Borough Green Medical Practice. I need help because [say the problem in one sentence]. Is this urgent today, or should I use the online triage form?
If you are calling for a child, partner, elderly parent or someone you care for, say that clearly at the start. Reception may ask the purpose of the call so the doctor can deal with the most urgent calls first.
Helpful NHS App video for GP services
The NHS App can help many patients order repeat prescriptions, manage online services and view some health information. Your exact options depend on the services enabled for your account.
How to register with Borough Green Medical Practice
NHS.uk currently shows Borough Green Medical Practice as accepting new patients. The official new-patients page says the best way to register is online through Find a GP, then follow the practice instructions for address verification.
Use NHS Find a GP or contact the practice. You need to be within the practice area to register as a permanent patient.
The official page says the best way is to register online through Find a GP and complete the registration forms.
The practice asks patients to provide address ID for verification. It also says this information is not kept on record and is destroyed once verified.
The official page asks patients to avoid registering at the practice between 08:00 and 10:00 if possible.
If you have previous prescribed medications, the practice says it is helpful to let them see this. This helps reduce the risk of running out while records transfer.
What to bring to a Borough Green appointment
Bring anything that helps the doctor, nurse or reception team understand your situation quickly. This is useful for new patients, older patients, carers and people taking several medicines.
Borough Green Medical Practice repeat prescriptions
The official prescriptions page says the quickest and easiest repeat prescription route is the NHS App. It also lists manual request options and says repeat prescription requests are not accepted by telephone.
NHS App
The practice says the quickest and easiest route is to download and use the NHS App for repeat prescription requests where available.
Repeat slip
You can tick the items required on your repeat slip and leave it in the repeat prescription box in reception.
Letterbox or post
The official page says patients can post the request through the outside letterbox by the steps if out of surgery hours, or post it to the practice with a stamped addressed envelope if needed.
Electronic prescription service
The practice is set up for electronic prescriptions, so most prescriptions can be sent directly to your chosen chemist.
Test results and health record questions
The practice health-advice page lists “Test Results” and points patients towards the NHS App. The services page also lists Tests & Results as a practice service area.
Ask when results are expected
Before leaving a test appointment, ask when the result should be back and how you will hear.
Use NHS App where available
The NHS App may show some test results or record information, depending on your account and practice settings.
Call if worried
If symptoms are worse, or you have not heard when you expected to, contact the surgery and ask what to do next.
Do not ignore symptoms
If you feel more unwell while waiting for results, use NHS 111, urgent care or 999 depending on severity.
Sick notes, fit notes and work letters
The practice services page lists Sick/Fit Note Certificates, and the health-advice page links to a fit note request route through Accurx. A fit note is the note many employers ask for when you are off work because of illness.
You may be able to self-certify for the first part of sickness. Ask your employer what document they need.
Use the Accurx fit note request route or ask reception which route is best.
Say when your illness started, whether you are still off work and whether you have already spoken to a doctor or nurse.
If you were treated in hospital, ask the hospital team whether they should provide a note or discharge letter.
Services patients often need from Borough Green Medical Practice
Exact services can change by staffing, appointment type, clinical need and local NHS pathways. The list below combines common GP needs with services shown on the official practice website.
Access, mobility and visiting the surgery
CQC describes the practice premises as arranged over two storeys, with patient-accessible areas located on the ground floor. It also notes access for patients with mobility issues and for parents with children and babies. Still, always check with the practice before travelling if access is important for you.
Mobility needs
If you use a wheelchair, walking aid or have difficulty with stairs, contact reception before visiting so they can advise you.
Parking and arrival
Check local signs and allow extra time for parking near Quarry Hill Road. If someone is dropping you off, use the full address and postcode.
Parents and babies
Bring nappies, wipes, feeding items and something quiet for your child if there may be a wait.
Language or hearing support
If you need help understanding or communicating, ask reception before the appointment so the practice can advise what support is available.
Hello, I have an access or communication need. Can you tell me what support is available for my appointment?
Borough Green Medical Practice map and directions
Address: Borough Green Medical Practice, Quarry Hill Road, Borough Green, Sevenoaks, Kent, TN15 8RQ. Use the map for planning only. Confirm your appointment time before leaving.
By car or taxi
Use postcode TN15 8RQ and say Quarry Hill Road, Borough Green. Allow extra time if travelling during school, commuter or bad-weather periods.
By train
Borough Green & Wrotham railway station is the main local rail station. Check walking, taxi or bus options before travelling.
By bus
Use Traveline or Google Maps for live bus routes around Borough Green and Sevenoaks. Bus times can change.
Before leaving home
Take your appointment details, phone, medicine list, glasses or hearing aids and any paperwork the practice requested.
What to do when Borough Green Medical Practice is closed
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | The practice website points patients to NHS 111 when urgent help is needed and the surgery is closed. |
| Training closure afternoon | NHS 111 or the on-call arrangement shown by the practice | The official site says half-day training closures are set by Kent & Medway ICB and urgent medical attention should use 111. |
| Mental health crisis | Samaritans 116 123 or NHS 111 | You feel unsafe, overwhelmed, or need urgent mental health support. |
| Minor illness | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine advice and Pharmacy First queries. |
| Urgent prescription when closed | NHS 111 or pharmacy | If you are running out of important medicine, ask NHS 111 or a pharmacy what urgent route is available. |
Patient checklist before you contact Borough Green
Reception or online forms may need it to find your record.
The practice may need to call you back after triage.
This helps the team decide if advice, prescription, phone call or face-to-face appointment is needed.
Use simple words like “today”, “getting worse”, “child”, “elderly” or “medicine running out”.
Repeat prescriptions require 72 working hours and weekends are not working surgery hours.
Medical and admin online forms can reduce phone waiting, but they are not for emergencies.
CQC rating and official quality note
CQC lists Borough Green Medical Practice as Overall: Good. The CQC record gives the location as Quarry Hill Road, Borough Green, Sevenoaks, Kent, TN15 8RQ, with phone 01732 883161.
CQC ratings can change, so use the official CQC page for the current inspection record before relying on the rating for important decisions.
Official source check and reference notes
Publish-ready as of 29 May 2026: this guide was checked against NHS.uk, the official Borough Green Medical Practice website, official appointments, prescriptions, new-patients, opening-hours, services, health-advice pages and the CQC record.
Main reference sources used: NHS.uk was used for the official GP profile, NHS code, address and accepting-new-patients status. The official practice website was used for phone, contact details, Accurx online triage, appointments, home visits, registration, repeat prescriptions, dispensary information, training closures and listed services. CQC was used for the Good rating and practice contact record.
Official links: NHS.uk Borough Green Medical Practice profile · Official Borough Green Medical Practice website · Official appointments page · Official prescriptions page · Official new-patients page · Official opening-hours page · Official services page · CQC Borough Green Medical Practice record · NHS 111 online · NHS App
Why this matters: GP opening hours, capacity limits, online triage availability, training closures, registration checks, prescription processing, dispensary rules and CQC information can change. Always verify live details before travelling, requesting care or relying on appointment information.