Nelson Medical Practice: NHS GP appointments, hours and patient help
Trying to contact The Nelson Medical Practice near Kingston Road, Raynes Park or Wimbledon? This guide gives you the practical routes first: appointments, Accurx online requests, registration, repeat prescriptions, test results, fit notes, access, directions and out-of-hours NHS help.
Use this number for: appointment help, online-form support, urgent same-day queries, prescriptions, registration questions, test results, fit notes, access needs, home visit requests, or if you cannot use the website.
The Nelson Medical Practice
220 Kingston Road
London
SW20 8DA
The official practice site lists this address. NHS.uk also lists Nelson Medical Practice on Kingston Road, London SW20 8DA.
Get directionsThe Nelson Medical Practice is used by patients around Raynes Park, Wimbledon and nearby South West London streets. Most visitors need a clear answer quickly: how to make an appointment, when phone lines are open, how to use Accurx, how to register, how to order medicine, or what to do when the surgery is closed.
This page is written like a patient help desk, not a formal medical leaflet. It explains what to do next in plain English, especially if you are elderly, anxious about calling, caring for someone else, new to the NHS, or not confident with online forms.
Nelson Medical Practice opening hours
The official practice contact page lists reception opening times and separate phone-line hours. Always check the official website before travelling, because bank holidays, staff training and local NHS updates can change access.
| Day | Reception opening time | Patient note |
|---|---|---|
| Monday | 7am to 8pm | Phone lines are listed as 8am to 6:30pm. Use Accurx online if suitable. |
| Tuesday | 7am to 8pm | Good day for routine requests, online forms and planned appointments. |
| Wednesday | 7am to 8pm | Use Patient Support if you cannot use Accurx. |
| Thursday | 7am to 8pm | Plan ahead for prescriptions and test-result questions. |
| Friday | 7am to 6:30pm | Order medicine early before the weekend. |
| Saturday | 8am to 5pm | Reception is listed as open, but always check what services are available before travelling. |
| Sunday | Closed | Use NHS 111 for urgent non-emergency help, or 999 for emergencies. |
Which NHS service should you use?
This quick guide helps you choose the right route before calling. It can save time and help the practice direct you properly.
Call 999 now
Use 999 for chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, seizure, serious allergic reaction, or someone not responding.
Use NHS 111
Use NHS 111 when you need urgent help and the GP is closed, or you are not sure which NHS service is right. Call 111 or use 111 online.
Contact Nelson
Use the GP for ongoing symptoms, repeat medicine issues, fit notes, test result questions, referrals, long-term conditions and routine health problems.
Ask a pharmacy
Use a pharmacy for medicine advice, minor illness, coughs, colds, sore throat, Pharmacy First conditions and prescription collection questions.
How to book a Nelson Medical Practice appointment
The official appointment page says urgent appointment or review requests can be made by attending the practice in person or by telephone. The page also says Accurx asks questions to help direct your concern and offer an appointment if required.
Use Accurx online
Accurx is the official online request route linked from the practice website. Use it for medical requests, admin questions, prescription issues and problems that do not need emergency care.
Write clearly: what is wrong, when it started, what you have tried, and what you are worried about.
Call Patient Support
Call 020 3826 0826 if you cannot use Accurx or need help. Say if your problem is urgent, getting worse, or involves a child, older person, medicine problem or serious concern.
Visit the surgery
The official appointments page says patients who cannot use Accurx can visit the surgery and speak with a Patient Care Navigator, Monday to Friday when open. Do not use a GP reception visit for emergency symptoms.
Appointment type
The practice may offer phone, face-to-face, video, text or email contact. Tell Patient Support if you need an interpreter, chaperone, access help or a preferred communication method.
Hello, my name is [your name]. My date of birth is [your date of birth]. I am a patient at The Nelson Medical Practice. I need help because [say the problem in one sentence]. I cannot use the online form / I need advice today. Can you tell me the best route?
You do not need to explain everything at once. Start with the main problem. The Patient Care Navigator can ask more questions if needed.
Helpful NHS App video for GP services
This video is useful if you want to understand the NHS App for prescriptions, records and some GP services. Always follow The Nelson Medical Practice’s own instructions for local appointment routes.
How to register with Nelson Medical Practice
NHS.uk currently shows Nelson Medical Practice as accepting new patients. You should still check whether your home address is in the area the practice covers before starting.
Use NHS Find a GP or contact the surgery. Ask: “I live at this postcode. Can I register with The Nelson Medical Practice?”
Start from the NHS profile or official practice website. If online registration is available, complete it carefully. If not, ask Patient Support what to do.
You may need your full name, date of birth, current address, phone number, email, previous GP, NHS number if known and basic health information.
ID and proof of address can help. NHS guidance says you should not be refused GP registration only because you do not have ID, proof of address, immigration status, or an NHS number.
If you take repeat medicine, tell Nelson and your pharmacy when you register. This helps reduce the risk of running out while records transfer.
What to bring to your GP appointment
Bringing the right things can save a second call or second visit. This is especially useful for new patients, carers, older patients and people taking several medicines.
Nelson Medical Practice repeat prescriptions
Do not wait until your last tablet. Order repeat medicine early, especially before weekends, bank holidays, travel, or if your medicine needs review.
NHS App
Use the NHS App if repeat prescription ordering is available for your account. Choose your medicine, select your nominated pharmacy and submit the request.
Practice website
Use the official Nelson Medical Practice website for prescription guidance and online routes. This is useful for routine medication requests and non-urgent messages.
Pharmacy help
Your local pharmacy can often help with medicine advice, side effects, collection questions, nominated pharmacy changes and repeat prescription support.
Phone if stuck
If you cannot use online tools, call Patient Support and ask which route is right for your prescription request. Say clearly if you are close to running out.
Nelson Medical Practice test results and blood test questions
Many patients search for GP test results after a blood test, urine test, swab, X-ray, hospital letter or referral. The official Nelson website includes a test results route, but the safest first step is to follow the instructions given when your test was arranged.
Ask when results are expected
Before leaving your appointment, ask when the result should be back and how you will hear. Some results take longer than others.
Check the NHS App if available
Some patients can see parts of their GP record or test information through the NHS App. Availability depends on your account and practice settings.
Contact the practice if worried
If symptoms are worse, or you have not heard when you expected to, call the surgery or use the online route and ask what the next step is.
Do not ignore symptoms
Do not assume “no news” always means everything is fine. If you feel worse, use the right urgent service.
Sick notes, fit notes and work letters
The official Nelson website includes a sick or fit note route. A fit note is the note many employers ask for when you are off work because of illness. You may not need a GP fit note for the first few days of sickness because self-certification may apply.
Ask whether they need a self-certification form or a GP fit note.
If you need a fit note, use the official website route if available or call Patient Support and explain the date your illness started.
Say when you became unwell, whether you are still off work and whether you have already spoken to a doctor or nurse.
If you were treated in hospital, ask the hospital team whether they should provide a note or discharge letter.
Services patients often need at Nelson Medical Practice
Exact services can change by staffing, appointment type, clinical need and local NHS pathways. The list below covers common GP surgery needs patients search for. CQC lists regulated services including maternity and midwifery, family planning, treatment of disease, disorder or injury, diagnostic and screening procedures, and services for everyone.
Parking, access, language support and visiting the surgery
Accessibility needs should be checked before travelling. If you need step-free access, hearing support, language support, chaperone support, or extra help at reception, contact the practice before your appointment.
Disabled access
Use the official NHS profile and practice accessibility information for current facilities. If access is important, call before visiting so the team can advise you.
Parking and arrival
Kingston Road and local routes can be busy. Plan extra time for local parking, buses, trams, trains, lifts, weather or walking from nearby stops.
Children and carers
If you are bringing a child, older person or someone you care for, take medicines, notes, water, snacks and any legal or carer details needed.
Language and hearing support
The official appointments page says you should tell the practice if you need an interpreter, access help or communication support. Ask early when booking.
Hello, I need help in [language]. Can you arrange an interpreter for my appointment or phone call?
Nelson Medical Practice map and directions
Address: The Nelson Medical Practice, 220 Kingston Road, London, SW20 8DA. Use the map for planning only. Confirm your appointment time before leaving.
By car or taxi
Use postcode SW20 8DA. If someone is dropping you off, ask them to use “220 Kingston Road” rather than only “Nelson Medical Practice”.
By train or tram
The official contact page says you can use bus, tram or train to get to the surgery. Check TfL, National Rail or your maps app before travelling.
By bus
Use TfL or Traveline for live routes to Kingston Road. Bus times can change because of traffic, roadworks and weather.
Before leaving home
Take your phone, appointment details, medicine list, glasses or hearing aids and any paperwork the surgery asked for.
What to do when Nelson Medical Practice is closed
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need advice today and cannot wait for the GP to reopen. |
| Child under 5 | Call 111 | The practice website says NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5. |
| Mental health crisis | Samaritans 116 123 or NHS 111 | You feel unsafe, overwhelmed, or need urgent mental health support. |
| Minor illness | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine advice and Pharmacy First queries. |
| Urgent prescription when closed | NHS 111 or pharmacy | If you are running out of important medicine, ask NHS 111 or a pharmacy what urgent route is available. |
Patient checklist before you call or visit
Patient Support usually needs it to find your record.
Make sure the practice can call you back.
Start with the main issue. You can explain more later.
Use words like “getting worse”, “today”, “child”, “elderly”, or “medicine running out”.
This helps the doctor or nurse avoid mistakes.
Use 220 Kingston Road, London SW20 8DA.
CQC rating and source note
CQC lists The Nelson Medical Practice as Overall: Good. CQC also shows good ratings across Safe, Effective, Caring, Responsive and Well-led categories, with the latest inspection report published in 2017 and a review of information in 2023.
Important: CQC’s listing may show an older address/telephone format. For live patient contact details, use NHS.uk and the official practice website. Use CQC for inspection and provider information.
Official source check and reference notes
Publish-ready as of 29 May 2026: this guide was checked against NHS.uk, the official Nelson Medical Practice website and the Care Quality Commission. It is an independent directory page and may not update at exactly the same time as official systems.
Main reference sources used: NHS.uk was used for the official GP profile, NHS code, address listing and new-patient status. The official Nelson Medical Practice website was used for phone number, reception opening times, phone-line hours, Accurx appointment guidance, contact routes, closed-surgery advice and practice services. CQC was used for inspection rating and regulated service information.
Official links: NHS.uk Nelson Medical Practice profile · Official Nelson Medical Practice website · Official contact and opening times · Official appointment guidance · CQC Nelson Medical Practice record · NHS 111 online · NHS App
Why this matters: GP opening times, phone-line access, Accurx forms, registration status, CQC records and urgent-care routes can change. This page links users back to official sources so they can verify live details before calling, travelling or relying on the information.