Eltham Medical Practice: NHS GP appointments, hours and patient help
Trying to get care in Eltham can feel confusing if you do not know whether to call, use the online form, check the NHS App, ask a pharmacy, or use NHS 111. This guide gives you the practical route first, then explains appointments, opening hours, registration, prescriptions, test results, sick notes, access and directions.
Use this number for: urgent same-day help, access questions, registration support, appointment guidance, prescription problems, test result questions, sick note queries, or if online access is difficult.
Eltham Community Hospital
Passey Place
Eltham, London
SE9 5DQ
Use “Eltham Community Hospital, Passey Place” in maps. CQC lists the same site as 30 Passey Place, London SE9 5DQ.
Get directionsEltham Medical Practice is a GP surgery for people in and around Eltham, London. Most visitors to this page want a practical answer quickly: how to get an appointment, whether the practice is open today, how to register, how to order repeat medicine, or where to go when the surgery is closed.
This page is written in plain British English for normal patients, older people, carers, parents, new residents, people with anxiety about calling the doctor, and anyone who finds NHS systems hard to follow. It is an independent directory page and should always be checked against official NHS and practice sources before you travel or rely on details.
Is Eltham Medical Practice open today?
Official practice information lists Eltham Medical Practice opening hours as Monday to Friday from 8:00am to 6:30pm. Saturday and Sunday are normally closed unless a separate service is specifically arranged. Always check the official practice website or NHS.uk before travelling, because bank holidays, training days and local service changes can affect access.
| Day | Listed opening time | Patient note |
|---|---|---|
| Monday | 8:00am to 6:30pm | Use the online route for routine GP requests. Call if urgent or if online access is difficult. |
| Tuesday | 8:00am to 6:30pm | Good for routine admin, prescription and follow-up questions. |
| Wednesday | 8:00am to 6:30pm | Check online request options before calling for routine appointments. |
| Thursday | 8:00am to 6:30pm | Order repeat medication early if you need it before the weekend. |
| Friday | 8:00am to 6:30pm | Avoid leaving prescription or urgent admin questions until late afternoon. |
| Saturday | Usually closed | Use NHS 111 for urgent medical advice that cannot wait. |
| Sunday | Closed | Use 999 for emergencies, NHS 111 for urgent advice, or pharmacy for minor illness. |
Which service should you use?
Use this section before calling. It helps you choose the right NHS route and avoid waiting in the wrong place.
Call 999 now
Use 999 for chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, seizure, serious allergic reaction, or someone not responding.
Use NHS 111
Use NHS 111 when you need urgent help and the GP is closed, or you are unsure which NHS service is right. Call 111 or use NHS 111 online.
Use Eltham Medical Practice
Use the GP for ongoing symptoms, long-term conditions, medication reviews, sick notes, test result questions, referrals and routine health problems.
Ask a pharmacy
Use a pharmacy for medicine advice, minor illness, coughs, colds, sore throat, some Pharmacy First conditions and prescription collection questions.
How to book an Eltham Medical Practice appointment
Eltham Medical Practice says the quickest way to request a routine appointment is online through Accurx online consultation. The practice aims to respond the same day, with advice, an appointment, or by adding your request to a virtual waiting list where appropriate.
Online request for routine appointments
For routine GP requests, use the online consultation route from the official practice website. Explain the problem clearly, include when it started, and say what you are worried about.
Helpful detail: if you ask for a specific doctor or site, you may need to wait longer.
Phone if urgent or unable to go online
Call 020 8850 5141 if you need urgent same-day help, cannot use the online form, need access support, or are unsure what to do.
Say clearly: “I cannot use the online form” or “I think this is urgent today.”
NHS App
The NHS App can help with some GP services, repeat prescriptions, records and messages where enabled. It is useful if you prefer managing NHS tasks from your phone.
Reception help
If online forms or phone calls are hard for you, ask reception how to make a request. Bring your phone, medicine list, glasses, hearing aids and a trusted person if needed.
Hello, my name is [your name]. My date of birth is [your date of birth]. I am a patient at Eltham Medical Practice. I need help because [say the problem in one sentence]. I cannot use the online form / I think this is urgent today. What should I do next?
You do not need to tell a long story at first. Start with the main problem. The receptionist or care navigator may ask more questions to help direct your request.
Helpful NHS App video for GP services
This video is useful if you want to understand the NHS App for prescriptions, records and some GP services. Always follow Eltham Medical Practice’s own instructions for appointment requests.
How to register with Eltham Medical Practice
NHS.uk currently shows Eltham Medical Practice as accepting new patients. You should still check that your home address is in the area covered by the practice before starting registration.
Use the NHS Find a GP tool or ask the practice. Say: “I live at this postcode. Can I register with Eltham Medical Practice?”
Start from the NHS profile or official practice website. If online registration is available, complete it carefully. If not, ask reception what to do.
You may need your name, date of birth, address, phone number, email, previous GP, NHS number if known, and basic health information.
ID and proof of address can help. NHS guidance says you should not be refused GP registration only because you do not have ID, proof of address, immigration status, or an NHS number.
If you take repeat medicines, tell the practice and your pharmacy early. This reduces the risk of running out while your records transfer.
What to bring to your GP appointment
Bring anything that helps the doctor or nurse understand your health quickly. This is especially useful if you are new to the practice or take several medicines.
Eltham Medical Practice repeat prescriptions
Official practice information says to allow at least three full working days for prescriptions to be processed. Allow extra time before bank holidays and weekends.
NHS App
Use the NHS App if repeat prescription ordering is available for your account. Choose your medicine, select your nominated pharmacy and submit the request.
Practice online route
The practice says prescriptions can be requested through online routes, including the Accurx triage route via the website.
Nominated pharmacy
Your pharmacy may help with repeat requests and medicine collection. Ask them how they work with Eltham Medical Practice.
Phone caution
The practice has stated that prescription requests are not taken over the telephone. Use official online, written, NHS App or pharmacy routes instead.
Eltham Medical Practice test results and blood test questions
Patients often search for test results after blood tests, urine tests, swabs, hospital letters or X-rays. Follow the instruction given when the test was arranged.
Ask when results are expected
Before leaving your appointment, ask when the result should be back and how you will hear. Some results take longer than others.
Use online services if available
The practice encourages online services for test results where appropriate. NHS App record access may also help, depending on your account settings.
Contact the practice if worried
If symptoms are worse, or you have not heard when expected, contact the practice and ask what the next step is.
Do not ignore symptoms
Do not assume “no news” always means everything is fine. If you feel worse, use the right urgent service.
Sick notes, fit notes and private letters
A fit note is the note employers may ask for when you are off work because of illness. You may not need a GP fit note for the first part of sickness because self-certification may apply.
Ask whether they need self-certification or a GP fit note.
Use the online form if available or ask reception how to request a fit note. Give clear illness dates.
If you were treated in hospital, ask the hospital team whether they should provide the letter or note.
Official practice information says private work can take weeks and NHS work takes priority. Ask before paying or waiting.
Services patients often need
Services can change by staffing, appointment type, clinical need and local NHS pathways. These are common GP surgery services patients search for.
Parking, disabled access and language support
Eltham Medical Practice is based at Eltham Community Hospital on Passey Place. If you have mobility, hearing, language or anxiety needs, contact the practice before your appointment so the right support can be discussed.
Access needs
Ask about step-free access, lifts, accessible toilets, hearing support or appointment adjustments before travelling.
Parking and arrival
Check local parking and arrival instructions before travelling. Hospital/community sites can be busy at clinic times.
Language support
Ask for interpreter support when booking if English is difficult. Say the language you need and whether the appointment is by phone or in person.
BSL or hearing support
If you use British Sign Language, text relay or hearing aids, ask about reasonable adjustments before your appointment.
Hello, I need help in [language]. Can you arrange an interpreter for my appointment or phone call?
Eltham Medical Practice map and directions
Address: Eltham Community Hospital, Passey Place, Eltham, London, SE9 5DQ. Use the map for planning only. Confirm your appointment time and location before leaving.
By car or taxi
Use postcode SE9 5DQ and the name Eltham Community Hospital. Leave extra time for parking, walking inside the site and checking in.
By train
Eltham station is the main local rail station. Check walking distance, bus connection or taxi route before travelling.
By bus
Use Traveline or Transport for London journey planning for buses to Eltham town centre, Passey Place or nearby stops.
Before leaving home
Take your phone, appointment details, medicine list, glasses or hearing aids, and any paperwork the practice asked for.
What to do when Eltham Medical Practice is closed
| Problem | Use this service | Examples |
|---|---|---|
| Life-threatening emergency | Call 999 | Chest pain, stroke signs, severe breathing trouble, heavy bleeding, collapse, not responding. |
| Urgent but not life-threatening | NHS 111 online or call 111 | You need advice today and cannot wait for the GP to reopen. |
| Mental health crisis | Samaritans 116 123 or NHS 111 | You feel unsafe, overwhelmed, or need urgent mental health support. |
| Minor illness | Local pharmacy | Coughs, colds, sore throat, minor rash, medicine advice and Pharmacy First queries. |
| Serious injury | A&E or urgent treatment centre | Broken bones, serious cuts, head injury, severe pain, or urgent injuries. |
| Urgent prescription when closed | NHS 111 or pharmacy | If you are running out of important medicine, ask NHS 111 or a pharmacy what urgent route is available. |
Patient checklist before you call or visit
Reception usually needs it to find your record.
Make sure the practice can call you back.
Start with the main problem. You can explain more later.
Use words like “today”, “getting worse”, “child”, “elderly”, or “medicine running out”.
This helps doctors, nurses and pharmacists avoid mistakes.
Use Eltham Community Hospital, Passey Place, SE9 5DQ.
CQC rating and inspection note
CQC currently lists Eltham Medical Practice as overall rated Good. CQC also shows the latest assessment date and report publication information on the official profile. Always use the official CQC profile for the most current rating because inspections and provider details can change.
Official source check and reference notes
Publish-ready as of 29 May 2026: this guide was checked against official NHS, Eltham Medical Practice and CQC sources. It is an independent directory page, not the NHS and not the official surgery website.
Main reference sources used: NHS.uk was used for the official GP profile, address, NHS code and new-patient status. The official Eltham Medical Practice website was used for appointment, patient triage, prescriptions and online service guidance. CQC was used for rating, address and provider status.
Official links: NHS.uk Eltham Medical Practice profile · Official practice website · Official appointments page · Official prescriptions page · CQC Eltham Medical Practice profile · NHS 111 online · NHS App
Why this matters: opening times, online forms, registration status, CQC ratings, appointment rules and prescription routes can change. Use the official links before travelling, calling, registering or relying on time-sensitive details.